Tharrin L. Phillips
Chicago,IL
Summary
Customer Service Professional experienced in enhancing passenger experiences through effective communication and operational safety. Achieved service reliability by efficiently operating buses along designated routes while adhering to schedules and safety protocols. Focused on delivering value through proactive assistance with boarding, fare collection, and addressing inquiries.
Overview
3
3
years of post-secondary education
31
31
years of professional experience
Work History
Bus Operator-Part Time
Chicago Transit Authority
Chicago, IL
08.2026 - Current
- Operated CTA buses safely along assigned routes and schedules.
- Assisted passengers with boarding, exits, and route questions.
- Inspected bus equipment before trips and reported defects promptly.
- Collected fares and validated passes, transfers, and fare media.
- Followed traffic laws, CTA procedures, and safety protocols.
- Communicated service delays, incidents, and route changes with dispatch.
Contractor's Assistant
Golden Renovationz LLC.
Chicago, Illinois
02.2022 - 09.2025
- Organized contractor schedules, materials, and site paperwork for Golden Renovationz LLC.
- Supported Golden Renovationz LLC renovation crews with daily project coordination.
- Monitored subcontractor activity and relayed updates to project leads.
- Assisted with client communication on residential remodeling jobs.
- Prepared job sites by arranging tools, supplies, and work areas.
Executive Chauffeur
Windy City Limousine & Bus Company
Broadview, IL
06.2008 - 12.2022
- Drove executives for Windy City Limousine & Bus Company to meetings and events.
- Oversaw routes to ensure efficient and punctual transportation. and traffic conditions to ensure timely executive transportation.
- Maintained discreet service for corporate and private travelers.
- Provided assistance to passengers with luggage and entry into vehicles. with luggage, entry, and exit from luxury vehicles.
- Communicated pickup details with dispatch and clients.
- Navigated airport transfers and hotel pickups across city destinations.
- Ensured vehicles met safety standards and were ready for passenger use. before trips for safety, cleanliness, and readiness.
- Loaded and unloaded passenger luggage from vehicles at various locations.
Independent Transportation Services
Dolly Moving Services
01.2015 - 09.2016
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated with diverse coworkers to achieve goals and address product and service-related challenges.
- Performed daily tasks in a fast-paced environment to maintain workflow efficiency. with precision in a fast-paced environment.
Independent Transportation Services
Chicago Messenger Services
01.2013 - 01.2015
Independent Transportation Services
Grub Hub
01.2013 - 01.2014
- Assist clients with a wide range of moving services including picking up furniture and related goods, dropping off charitable donations, and efficiently executing small apartment moves.
- Provided comprehensive messenger services to a diverse client base that met all performance goals and service standards.
- Delivered meals from local restaurants to customers in a timely manner. from local restaurants to customers in a timely manner. for a large number of local restaurants.
Housekeeping Services
B&C Cleaning
01.2011 - 01.2013
- Coordinated regular housekeeping services to maintain all dormitory areas.
- Delivered comprehensive commercial cleaning services to local businesses and schools, enhancing cleanliness and hygiene standards.
- Gathered feedback from guests about their satisfaction with housekeeping services.
- Recorded room status, occupancy rates, and revenue from housekeeping services.
NightClub Concierge Service Professional
Bar Chicago
01.2006 - 01.2007
- Prioritized customer service by delivering a warm, friendly, professional greeting and exceptional assistance to club attendees.
- Supported club management in customer service operations including concierge services, bartending, and bar supply management to enhance overall guest experience.
- Managed emergency situations effectively in a calm and efficient manner.
NightClub Concierge Service Professional
PoleKatz Gentlemen Club
01.2003 - 01.2006
NightClub Concierge Service Professional
Scores Gentlemen Club Chicago
01.2000 - 01.2002
NightClub Concierge Service Professional
All-Star Gentlemen Club Chicago
01.1997 - 01.2000
Licensed Commercial Driver Professional
City of Chicago
01.1998 - 01.1999
Licensed Commercial Driver Professional
Volunteer Driver, Local Political Organization
01.1996 - 01.1998
- Drove a commercial snow plow removing snow from runways at the airport.
- Transported disabled clients to medical appointments, ensuring timely access to healthcare.
- Distributed campaign materials throughout assigned regions. across service areas. and information materials throughout service boundary.
Licensed Commercial Driver Professional
Jay Medicar
01.1996 - 01.1997
Education
Real Estate Classes
Harold Washington College
Chicago, IL 09.1998 - 04.1999
Commercial Drivers License - CDL Class License
Star Truck Driving School
Cicero, IL 09.1998 - 11.1998
High School Diploma -
Sullivan High School
Chicago , IL 09.1989 - 06.1992
Skills
- Commercial vehicle operation
- Traffic regulations
- Route planning
- Vehicle inspection
- Vehicle maintenance
- Fare management
- Schedule management
- Operational oversight
- Transportation customer service
- Effective passenger communication
- Passenger support
- Customer service
Personal Information
Driving License: CDL Class License
Timeline
Bus Operator-Part Time
Chicago Transit Authority
08.2026 - Current
Contractor's Assistant
Golden Renovationz LLC.
02.2022 - 09.2025
Independent Transportation Services
Dolly Moving Services
01.2015 - 09.2016
Independent Transportation Services
Chicago Messenger Services
01.2013 - 01.2015
Independent Transportation Services
Grub Hub
01.2013 - 01.2014
Housekeeping Services
B&C Cleaning
01.2011 - 01.2013
Executive Chauffeur
Windy City Limousine & Bus Company
06.2008 - 12.2022
NightClub Concierge Service Professional
Bar Chicago
01.2006 - 01.2007
NightClub Concierge Service Professional
PoleKatz Gentlemen Club
01.2003 - 01.2006
NightClub Concierge Service Professional
Scores Gentlemen Club Chicago
01.2000 - 01.2002
Real Estate Classes
Harold Washington College
09.1998 - 04.1999
Commercial Drivers License - CDL Class License
Star Truck Driving School
09.1998 - 11.1998
Licensed Commercial Driver Professional
City of Chicago
01.1998 - 01.1999
NightClub Concierge Service Professional
All-Star Gentlemen Club Chicago
01.1997 - 01.2000
Licensed Commercial Driver Professional
Volunteer Driver, Local Political Organization
01.1996 - 01.1998
Licensed Commercial Driver Professional
Jay Medicar
01.1996 - 01.1997
High School Diploma -
Sullivan High School
09.1989 - 06.1992