Antoine Swatt
Austin,TX
Summary
Dynamic professional with a proven track record at Southwest Airlines, enhancing customer satisfaction and safety. Skilled in warehouse operations and adept at teamwork and collaboration. Demonstrated ability to improve processes, showcasing adaptability and problem-solving abilities. Achieved significant outcomes in fast-paced environments, prioritizing efficiency and professionalism.
Overview
4
4
years of professional experience
Work History
Provisioning Agent
Southwest Airlines
07.2023 - Current
- Improved customer satisfaction by providing prompt and accurate information on product availability.
- Operated equipment while observing standard safety procedures.
- Drove forklifts, pallet jacks and other equipment to move materials.
Aircraft Fueler
Menzies Aviation
Austin, TX
07.2022 - 08.2023
- Drove fuel trucks, hydrant carts and stationary carts to complete work.
- Recorded maintenance actions in aircraft logbooks.
Shuttle Driver
South Terminal
Austin, TX
11.2021 - 07.2022
- Enhanced customer satisfaction by providing timely and efficient shuttle services to various destinations.
- Operated with safety and skill to avoid accidents and delays.
Taxi Driver
Star Cabs
New Orleans, LA
03.2021 - 11.2021
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Navigated difficult driving conditions safely, prioritizing passenger well-being at all times.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
Customer Service Representative
Party City
Kenner, LA
09.2020 - 03.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Bonnabel High School
Kenner, LA05.2019
Skills
- Warehouse Operations
- Stock replenishment
- Teamwork and Collaboration
- Time Management
- Problem-solving abilities
- Adaptability and Flexibility
- Safety Procedures
- Professionalism
- Pallet Jack Operation
- Warehouse environment safety
- Shipping procedures
- Logistics Planning
Timeline
Provisioning Agent
Southwest Airlines
07.2023 - Current
Aircraft Fueler
Menzies Aviation
07.2022 - 08.2023
Shuttle Driver
South Terminal
11.2021 - 07.2022
Taxi Driver
Star Cabs
03.2021 - 11.2021
Customer Service Representative
Party City
09.2020 - 03.2021
High School Diploma -
Bonnabel High School