Antoine Washington
Lansing,IL
Summary
Accomplished Store Manager with a proven track record at DTLR and Family Dollar, enhancing customer satisfaction and streamlining operations. Expert in inventory control and team leadership, I excel in fostering customer relations and problem-solving. My approach has significantly increased efficiency and team cohesion, demonstrating a strong blend of analytical and interpersonal skills.
Overview
20
20
years of professional experience
Work History
Store Manager
DTLR
Chicago, IL
02.2018 - 07.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Store Manager
Family Dollar
Chicago, IL
06.2012 - 01.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Assembly Line Worker
Ford
Chicago, IL
03.2003 - 06.2010
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
- Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
- Assisted quality assurance by inspecting items and removing defective parts.
- Completed durable assemblies and subassemblies with hand and power tools.
Education
Thornton Township HS
Harvey, IL06.2002
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Store operations
- Store Opening and Closing
- Team Leadership
- Friendly and Positive
- Inventory Control
Timeline
Store Manager
DTLR
02.2018 - 07.2023
Store Manager
Family Dollar
06.2012 - 01.2018
Assembly Line Worker
Ford
03.2003 - 06.2010
Thornton Township HS