ANTOINE J. WALLACE JR
Kissimmee,FL
Summary
Accomplished Healthcare Information Technology Specialist with over a decade of hands-on experience in spearheading Epic EMR implementation and delivering top-notch management training. Proficient across a diverse range of Epic Credentials including Orders, ASAP, Beaker, Beacon, ClinDoc, and OPTIME. Acknowledged for orchestrating seamless Epic implementations and offering extensive support across diverse healthcare environments. Expertise spans classroom training, personalization, Learning Management Systems (LMS), Service desk (SNOW), and at-the-elbow support. Demonstrated success in project management, ensuring high customer satisfaction, and elevating patient care standards.
Overview
12
12
years of professional experience
Work History
Preparedness Advisory Liaison
Ellit Group - Memorial Hermann
02.2024 - Current
- Serve as a liaison between the small clinics and Memorial Hermann, facilitating communication and coordination to address any technical or operational issues that arise during the integration process.
- Streamlined information flow for increased efficiency by implementing a centralized document management system.
- Improved interdepartmental collaboration with regular team building activities and open forums for discussion.
- Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
- Increased overall productivity by streamlining internal processes and introducing new tools for more efficient workflow management.
- Collaborated with cross-functional teams to ensure seamless integration of various project components.
Remote Training Specialist
Northwell Health System
06.2023 - 01.2024
- Assessed additional needs based on training progress and collaborated with management to meet requirements.
- Trained and mentored new personnel hired to fulfill various roles relating to Allscripts SCM.
- Documented participation and evaluated learning for each participant.
- Assisted in analyzing and assessing training and development needs for organizations, departments and individuals.
Go Live Support Consultant
Ellit Groups
04.2023 - 06.2023
- Coached employees through day-to-day work and complex problems regarding EPIC activation. .
- Assessed personnel performance and monitored work flow issues.
- Monitored employee and customer interactions to assess quality of service.
Credentialed Trainer
Advent Health
03.2022 - 04.2023
- Trained over 120 Specialized Surgeons
- Credentialed in Orders, Optime, Pathology, Physiatry Inpatient/Outpatient Surgical and Medical workflows
- Monitored participant workflow and behaviors throughout training process.
- Worked closely with Instructional Designer on building class curriculum and training environments.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Tracked attendance and progress against goals for each participant.
- Utilized Advent's LMS service to schedule, complete and track class participants.
EPIC Project Team Lead
Ellit Groups
06.2020 - 03.2022
- Coached team members in techniques necessary to complete job tasks over the span of multiple projects.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Managed scheduling, approved expenses and timesheets for employees.
Remote Senior Recruiter
Total Cardiac Solutions
10.2020 - 01.2022
- Monitored physician staffing services for locum Cardiologists
- Managed client resumes through Fresh Works application system
- Identified future hiring needs while developing job descriptions and specifications
- Attracted suitable candidates through databases, online employment forums and social employment platforms
- Followed up with notable applicants sourced via industry-specific pipelines, events, and job fairs
- Interviewed quality candidates through Teams
- Presented employers with qualified candidates each month.
Personalization Trainer/Site Lead
St Francis Medical
04.2021 - 10.2021
- Managed 130 consultants in the hospital and ambulatory clinic
- Coordinated with the CEO of the hospital and the clinic manager toaddress any concerns and needs of the end users
- Center Lynnwood
- Salinas Valley Medical Center
- Virtua Health
- Thomas Jefferson Health System
- Interviewed, hired, and trained new Personalization trainers
- Ensured consultants day to day needs were met and provided them withtools to be effective and efficient
- Coordinated day to day operations to ensure support needs were meton the acute and ambulatory facilities
- Assisted with troubleshooting issues through Zoom
Remote Covid Vaccination Rollout Specialist
St. Lukes Medical Hospital
01.2021 - 05.2021
- Provided technical support for patients making covid vaccinationappointments
- Assisted leadership with scheduling of remote resources
Epic Credentialed Training Lead
Thomas Jefferson University Hospital
12.2020 - 03.2021
- Trainer for Surgical Providers, Inpatient
- Providers, Anesthesiologists, CRNA's, and RN's
- Credentialed in IP Orders , ASAP and Optime
- Trained physicians on how to access Epic and customize smart phrases, orders, order sets, note templates, patient list, and how to create speed buttons
- Supervised contractor's work processes and adherence to project schedule.
Clinical Applications Trainer
Physicians Tech Partners
06.2015 - Current
- Worked daily with the Project Management team on day-to-day implementation duties including but not limited to staffing, scheduling, client logistics and development of training schedules
- Ensures appropriate training and coaching is executed in support of business and healthcare standards
- Created a positive and professional environment that fostered strong team member engagement and support
- Coordinated training materials and environment build
- Participated and supported provider pipeline development strategies and initiatives
- Scheduled and taught in class and online EPIC and SCM Allscripts curriculum to increase learning opportunities.
- Developed individualized plans to help Healthcare Systems achieve learning goals within predetermined timelines.
Clinical Applications Trainer Team Lead
AJ Wallace Enterprises
05.2012 - Current
- Assisted providers with personalization and 1 to 1 customization of various EMRs including EPIC & Allscripts Sunrise Clinical Manager.
- Provided first class support to Physicians, Nurses, and front desk staff
- Demonstrated understanding of diverse technical environments andplatforms.
Site Lead, Lead
Salinas Valley Memorial Healthcare, Faith Regional Medical Center
03.2020 - 11.2020
- Managed 130 consultants during GoLive
- Coordinated with the CEO of the hospital and the unit managers toaddress any concerns and needs of the end users
- Coordinated day to day operations to ensure support needs were met
- Ensured consultants day to day needs were met and provided themwith the tools to be effective and efficient
- Provided additional ATE one on one physician and nurse support forvarious units throughout the hospital
- Personalization and Dragon
EPIC Team Leader
Orlando Health
01.2020 - 03.2020
- Lead a team that personalized and trained over 45 providers
- Assisted analytics team with provider assessment
- Handled scheduling requests
- Participated in chart abstraction and conversion prior to activation
- Familiar with ONBASE and ISOURCE conversion tools
Training Coordinator
Jefferson Health
01.2019 - 12.2019
- Provided support to the Training Manager, Credentialed trainers,
- Leadership and End Users
- Assisted Credentialed trainers with onboarding and access issues
- Provided excellent technical knowledge with Epic Applications and LMS
- Developed and maintained content to assist end users with navigating
- LMS
- Efficiently created and managed schedules for trainers and end users
- Assisted end users with finding their appropriate classes in LMS
- Developed and maintained content in LMS
- Scheduled E-Learnings and classes to end users
Clinical Specialist Lead
Lynwood Medical Center
08.2018 - 09.2018
- ASAP Provider support team lead, responsible for identifyingworkflow gaps, application issues, providing on-call support anddelivering solutions that will solve these issues occurring in the Acutecare and Ambulatory environments
- Also Provided Help Desk support to all end users with Active
- Directory accounts, Multi-factor Authentication, SSO, issuing User ID's,
- Password resets, managing Service Now ticketing tools, anddocumenting enhancement request
- Also provided virtual one to one support to Providers/Clinical/Front
- Desk end users.
Allscripts Sunrise Clinical Manager Consultant
Tuba City Regional Health Care
12.2017 - 01.2018
- Trained and mentored 90+ new personnel hired to fulfill various roles.
- Monitored day to day training requirements including enrollment, LMS completion and software access.
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
- Created curricula, instructions, documents and written tests for various types of training courses.
Education
High School Diploma - Law
Enforcement And Public Safety
Queens, NY06.2007
Bachelor of Science - Political Science
Lincoln University, Lincoln University
05.2011
Skills
- CPOE
- ORDERS
- CLINDOC
- BEAKER
- ASAP
- OPTIME/ANES
- Allscripts SCM 61 certified
- Team Leading/Management
- Human Resources Management
- Systems
- Learning Management Systems
- Teams, Zoom, WebEx
- Decision Making
- New Hire Onboarding
- Employment Recordkeeping
Accomplishments
- Classroom Trained and lead Electronic
- Health Record conversions with but notlimited to the following institutions
- Duke University
- John Hopkins University Medical
- Center
- Hoag Hospital
- City of Hope Cancer Center
- MD Anderson Cancer Center
- Nebraska Heart Institute
- Scripps Health of San Diego
- South Georgia Medical Center
- Long Island Jewish Medical
- NYU Medical
- New York Hospital for Special
- Surgery
- Ottawa Health
- Tanner Health
- New York Presbyterian Hospital
- Ochsner Health LSU
- Baptist Health
Timeline
Preparedness Advisory Liaison
Ellit Group - Memorial Hermann
02.2024 - Current
Remote Training Specialist
Northwell Health System
06.2023 - 01.2024
Go Live Support Consultant
Ellit Groups
04.2023 - 06.2023
Credentialed Trainer
Advent Health
03.2022 - 04.2023
Personalization Trainer/Site Lead
St Francis Medical
04.2021 - 10.2021
Remote Covid Vaccination Rollout Specialist
St. Lukes Medical Hospital
01.2021 - 05.2021
Epic Credentialed Training Lead
Thomas Jefferson University Hospital
12.2020 - 03.2021
Remote Senior Recruiter
Total Cardiac Solutions
10.2020 - 01.2022
EPIC Project Team Lead
Ellit Groups
06.2020 - 03.2022
Site Lead, Lead
Salinas Valley Memorial Healthcare, Faith Regional Medical Center
03.2020 - 11.2020
EPIC Team Leader
Orlando Health
01.2020 - 03.2020
Training Coordinator
Jefferson Health
01.2019 - 12.2019
Clinical Specialist Lead
Lynwood Medical Center
08.2018 - 09.2018
Allscripts Sunrise Clinical Manager Consultant
Tuba City Regional Health Care
12.2017 - 01.2018
Clinical Applications Trainer
Physicians Tech Partners
06.2015 - Current
Clinical Applications Trainer Team Lead
AJ Wallace Enterprises
05.2012 - Current
High School Diploma - Law
Enforcement And Public Safety
Bachelor of Science - Political Science
Lincoln University, Lincoln University
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