Antoinett Hart
Summary
Experienced professional with a diverse background in business and healthcare, showcasing expertise in overcoming obstacles. Exceptional problem-solving abilities and a proactive attitude towards new assignments. Recognized for adaptability, creativity, and a goal-driven mindset. Committed to making significant contributions and advancing organizational objectives. Highly organized and reliable candidate proficient in managing multiple priorities with a positive demeanor. Willing to assume additional responsibilities to fulfill team objectives.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Owner
Good Life Chicago
02.2014 - Current
- Manage daily operations of an e-Commerce business; directing sales functions extending over multiple platforms, such as e-Bay and Amazon; market and offer a variety of products
- Forecast, estimate and project trends, and target most suitable customer base in order to receive highest profit margins
- Assist customers; source new products, maintain supply and ship to end users
- Interact with vendors
- Oversee 2-3 direct reports.
- Managed pipeline and monthly sales forecast to achieve goals and metrics.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Case Manager, Lead Case Manager
Association For Individual Development
02.2020 - 11.2022
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Trained new case managers, raising team's overall competency and service delivery standards.
- Provided mentorship to junior case managers, fostering professional growth within the team.
Owner / General Manager
Taskmaster Service Company
06.2001 - 02.2014
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Trained and motivated employees to perform daily business functions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Consulted with customers to assess needs and propose optimal solutions.
Education
Master's - Human Services
Lubbock Christian University
Lubbock, TX08.2016
Bachelor of Science - Psychology
TEXAS A&M CENTRAL TEXAS
05.2013
Certificate - Psychiatric Aide
FIRST RESPONSE MEDICAL COLLEGE
Killeen, TXCertificate - Sales and Marketing Management
CENTRAL TEXAS COLLEGE
Killeen, TXCertificate - Business Management
HALL REAL ESTATE INSTITUTE
Skills
- Microsoft Office (5 years)
- Computer Skills (10 years)
- Small business operations, Customer Relations, Relationship Building
- Verbal and written communication
- Client Service, Customer Service Management
- Staff Management, Team Oversight, Talent Development
- Consulting, Bidding processes
- Quality Assurance, Inventory Control, Inventory Management
- Desktops, Laptops, and Mobile Devices
Accomplishments
- Exceeded monthly billing goals by 25% with accuracy and efficiency.
- Collaborated, coordinated, and facilitated training activities across safety, compliance, orientation, and medication spheres.
- Mentor and train 6 employees
Additional Information
Proactive leader who is a resourceful, creative problem-solver with proven aptitude to analyze and translate complex requirements and business problems and implement innovative custom solutions. Customer-focused with proven ability to understand and handle complex needs of the market, develop rapport, and ensure quality and timely servicing of client requests. Experiences applicable to diverse industries, markets and opportunities. Articulate communicator who can fluently speak the languages of both people and technology. Energetic, competitive achiever who can inspire and motivate team members, successfully manage multiple priorities, and perform under pressure in a fast-paced, rapidly changing environment. Strong computer literacy with IBM-compatible hardware; Windows operating systems; Microsoft Office, and industry-specific software; quickly adapt to new applications.
Volunteer Experience
Hesed House
Certification
- IL Driver's License
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Case Manager, Lead Case Manager
Association For Individual Development
02.2020 - 11.2022
Owner
Good Life Chicago
02.2014 - Current
Owner / General Manager
Taskmaster Service Company
06.2001 - 02.2014
Certificate - Business Management
HALL REAL ESTATE INSTITUTE
- IL Driver's License
Master's - Human Services
Lubbock Christian University
Bachelor of Science - Psychology
TEXAS A&M CENTRAL TEXAS
Certificate - Psychiatric Aide
FIRST RESPONSE MEDICAL COLLEGE
Certificate - Sales and Marketing Management
CENTRAL TEXAS COLLEGE
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