Antoinette Abakah

Successfully completed Springboard Cybersecurity Career Track Bootcamp Certification with

380+ hours of hands-on course material, with 1:1 industry expert mentor oversight, and completion of an in-depth capstone project. Completed a capstone project where I performed reconnaissance, identified target, run vulnerabilities on a target system, suggested remediation steps and wrote an executive summary of the process using tools and techniques like nmap, wireshark, burpe suite, OpenVAS, OS fingerprinting, maltego, Nikto

I used wireshark to perform network analysis

I used Nessus to scan vulnerabilities on the target system

I also used Burp Suite to intercept Http traffic

Nmap was also used to perform some port scanning

I have successfully passed the security plus certification exams

I have leant the fundamentals on SIEM and used SIEM on Tryhackme

Springboard curriculum covered;

35+ mini-projects that

provide real-world context on the world of cybersecurity and 30+ labs that bridge theory to practice.

Mastering skills in systems security, network security, vulnerability, risk assessment and more.

Skills: Mobile Devices • Android • Microsoft Office • Troubleshooting • Microsoft Word • Communication

•Teamwork • Virtual Private Network (VPN) - Cloud Security • Wireless network security • Customer Service • Technical Support • Windows • File Systems • Operating Systems • Network Security • Threat Modeling • Cybersecurity • Unix • Linux System Administration • Windows 10 • Windows Server • Active Directory • Wireshark • Firewalls • Network Administration • Microsoft Azure • Cloud Computing • Amazon Web Services (AWS) • AWS

Security • Identity & Access Management (IAM) • Web Application Security • Secure Authentication • Security Management • Programming • Malware

Detection • Data Privacy • Security Awareness •

Information Management

• Configure and assist Teammates with access to our virtual office, online scheduler, creation of official company email addresses, and maintenance of their computers.
• Utilize our Customer Relations Management (CRM) program, Podio, for responding to technical assistance ticket requests regarding email, skype, and personal computer issues such as storage, spyware, and anti-virus.
• Provide access and training to Teammates for our password management platform, and Click-Up, our project management platform.
• Perform Tech onboardings when new Teammates are brought onto the team.
• Research, evaluate, develop, and implement Identity Access Management (IAM) designs and standards.
• . Educate Teammates on the importance of cybersecurity.
  
• Ensure that current and planned technical solutions are compatible with our business needs and strategic objectives.
• Improve application security, investigate potential indicators of compromise, develop an Incident Response (IR) plan, and ensure all data is backed up.
• Attend team and senior meetings.

• Resolved customer complaints through calls, chats, and emails using workflow.
• Enabled customers to feel welcomed, important and appreciated by answering questions about products and services
• Maintained customer satisfaction with quick and professional handling of product returns.
• Assisted customers in troubleshooting and resolving Airbnb app related issues
• Mediated issues between users (Guest and Host) to provide a fair resolution or settlement
• Directed users on how to reset passwords

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• De-escalated problematic customer concerns, maintaining calm and friendly demeanor.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations
• Answered customer telephone calls promptly to avoid on-hold wait times
• Offered advice and assistance to customers, paying attention to special needs or wants.