Antoinette Adams
Baltimore,MD
Summary
Hardworking and trustworthy individual seeking team-oriented environment. Adept in multitasking and maintaining grace and efficiency in high-pressure situations to serve customer needs, deliver exceptional service and boost business revenues.
Overview
5
5
years of professional experience
Work History
Medication Aide
Infinity HealthCare Inc.
Baltimore , MD
08.2023 - Current
- Obtained, recorded and reported patient vital signs for medication administration.
- Safely and accurately prepared all medications and sterilized products by using proper techniques, calculations and standards of precautions.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Reduced errors by hand-counting controlled medications, accurately measuring liquids and reconstituting antibiotics.
- Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Monitored vital signs during medication administration to quickly identify complications.
- Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
- Monitored medications for patients with various conditions and kept watchful eye for side effects.
- Assessed patient needs in response to medications.
- Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Maintained medication stock and cleaned patient rooms and equipment.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Administered scheduled drugs, including Sodium Citrate and High Potassium medications under direct supervision of licensed nurse.
Teacher Aide
La Petite Academy Inc.
Baltimore, MD
11.2022 - 08.2023
- Assisted instructional staff with implementing lessons and activities for full classes and small groups.
- Observed student performance and recorded relevant data to assess progress.
- Enforced rules for behavior and procedures to maintain order among class.
- Supported classroom teachers by managing files, preparing materials and updating records.
- Supervised children and participated with children in activities.
- Helped students master learning concepts through one-on-one and small group tutoring.
- Worked alongside individuals with disabilities helping them achieve and master learning concepts and strengthened relationships with students.
Hostess
Mercy Medical Center Baltimore Md
Baltimore, MD
12.2021 - 11.2022
- Obtained meal orders and arranges delivery of all food needs to patients with the goal of providing the highest level of personal interaction and satisfaction with food services.
- Minimized risks to guests by strictly following sanitizing procedures for different areas.
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
- Cleaned and maintained lobby and common areas by restocking supplies.
Call Center Agent
MedStar Health
Baltimore, MD
06.2019 - 10.2022
- Managed high-volume of inbound and outbound customer calls.
- Maintained strong call control and quickly worked through scripts to address problems.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
Cashier Food Prep
Chick-Fil-A
Baltimore, MD
01.2019 - 08.2020
- Completed more than 60 orders each shift with focus on quality and efficiency
- Rotated stock items and ingredients to maintain efficiency and freshness
- Protected food from spoilage by storing according to safety procedures
- Re-stocked, organized and arranged service and food stations
- Worked closely with front-end staff to assist customers
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options
- Executed cash transactions quickly and accurately
Education
Certified Medication Technician -
Zion Health
Baltimore Maryland 07.2023
High School Diploma -
Laurel High School
Laurel, MD2018
Skills
- Strong communication skills
- Flexible schedule
- Organizational skills
- Excellent customer service
- Efficient and Detail-Oriented
- Customer Service
Timeline
Medication Aide
Infinity HealthCare Inc.
08.2023 - Current
Teacher Aide
La Petite Academy Inc.
11.2022 - 08.2023
Hostess
Mercy Medical Center Baltimore Md
12.2021 - 11.2022
Call Center Agent
MedStar Health
06.2019 - 10.2022
Cashier Food Prep
Chick-Fil-A
01.2019 - 08.2020
Certified Medication Technician -
Zion Health
High School Diploma -
Laurel High School
Similar Profiles
Wendy MilburnWendy Milburn
Home Health Aide at Infinity HealthCare Inc.Home Health Aide at Infinity HealthCare Inc.
Brucilla HemingwayBrucilla Hemingway
Home Health Care Provider at Infinity HealthCare Inc.Home Health Care Provider at Infinity HealthCare Inc.
Olillian ToombsOlillian Toombs
CNA at Infinity HealthCare Inc.CNA at Infinity HealthCare Inc.