Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Antoinette Arevalos

SAN ANTONIO

Summary

Professional with extensive experience in data management and customer service, focused on improving patient care through precise EMR updates and collaboration with healthcare specialists. Demonstrates leadership in training and managing teams, enhancing operational efficiency and service quality. Skilled in aligning training programs with business objectives to foster company growth and drive team performance. Proven ability to build rapport, facilitate effective learning, and motivate teams to achieve organizational goals.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Remote Medical Scribe

Scribe America
Fort Lauderdale
08.2023 - Current
  • Update client medical records, including medications, diagnoses, imaging, and lab results.
  • Transcribe physician visits comprehensively to ensure accurate EMR entries.
  • Communicate with specialists regarding medical findings to maintain up-to-date records.

Manager/Trainer

Rapid Return Tax Services
San Antonio
11.2013 - 07.2023
  • Prepared federal and sales tax returns for individuals, small businesses, corporations, and partnerships.
  • Administered monthly profit and loss accounting using daily updated Excel data.
  • Managed business startups for sole proprietorships, LLCs, and partnerships.
  • Corresponded with IRS to resolve complex tax issues effectively.
  • Formatted and implemented seasonal tax training for new hires.
  • Oversaw employee hiring and termination processes to maintain workforce efficiency.
  • Conducted employee evaluations to assess productivity across the company.
  • Handled daily office operations, including cash, credit, and check payments.

Home Health Care Provider

Girling Healthcare
San Antonio
06.2011 - 10.2013
  • Provided individualized home health care services
  • Administered required daily medications to patient
  • Assisted with patients daily routines which included preparation of meals, household cleaning, therapeutic exercise, patient hygiene care and transportation to and from weekly doctors appointments

Inbound Billing Customer Service Representative

Southwestern Bell Communications
San Antonio
01.1999 - 11.2003
  • Managed customer inquiries regarding billing and available services in fast-paced call center.
  • Processed multiple service and equipment orders, establishing new accounts efficiently.
  • Consistently exceeded weekly sales quotas through effective client engagement.

Education

Bachelor of Applied Technology - Business Operations Management

Palo Alto College
San Antonio, TX
12-2026

Associate Degree in Applied Science - Office Systems Technology

St. Philips College
San Antonio, TX
12-2024

Skills

  • Communication skills
  • Data management
  • Leadership and team building
  • Customer support and service
  • Microsoft Office proficiency
  • Project management
  • Office administration
  • Team collaboration
  • Effective communication
  • Problem solving
  • Time management
  • Medical terminology expertise
  • EMR/EHR systems knowledge
  • Patient charting

Accomplishments

  • The National Society of Leadership and Success, member since 2024
  • Phi Theta Kappa Honor Society, inducted February 8, 2024
  • Graduated Cam mu laden, December 14, 2024
  • Occupational Skills Award in Microsoft Applications, May 16, 2025
  • Occupation Skills Award in Cloud Computing, May 17, 2025
  • Certificate of Achievement in Collaboration, June 30, 2025
  • Certificate of Achievement in Oral Communication, November 21, 2024

Certification

  • Office Application Specialist Level 1 Certificate completed May 16, 2025
  • Office Administration Specialist Level 2 Certificate completed May 16, 2025
  • HIPPA and Harassment Training Certification completed August 21, 2023

References

References available upon request.

Timeline

Remote Medical Scribe

Scribe America
08.2023 - Current

Manager/Trainer

Rapid Return Tax Services
11.2013 - 07.2023

Home Health Care Provider

Girling Healthcare
06.2011 - 10.2013

Inbound Billing Customer Service Representative

Southwestern Bell Communications
01.1999 - 11.2003

Bachelor of Applied Technology - Business Operations Management

Palo Alto College

Associate Degree in Applied Science - Office Systems Technology

St. Philips College

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