Antoinette Barnes-Barrett
Tampa,FL
Summary
Seasoned Administrator/Customer Service Agent with more than 20 years of experience in a fast-paced business and law enforcement agencies. Excellent verbal and written skills. Track record of achieving exceptional results in individual or team assignments and always being a loyal and dedicated employee. Service-oriented Customer Service with over 20 years background in a customer based enviroment. Core competencies include computer and problem solving as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency. I am looking for a position in a fast growing company. I am passionate and motivated, with a drive for excellence. I am goal-oriented and dedicated to providing a high level of customer satisfaction while aggressively meeting company goals.
Overview
40
40
years of professional experience
Work History
Administrator/Customer Service
D&H Housing, Inc
01.1998 - 12.2017
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
- Schedule and confirm appointments for clients, customers, or supervisors
- Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports
- Supervise other clerical staff and provide training and orientation to new staff
- Facilitate consumer relations, or the relationship between parts of the company such as the managers and employees, or different branch offices.
Detention Deputy/Deputy Sheriff
Hillsborough County Sheriff's Office, HCSO, Falkenburg, Jail
09.1988 - 11.1992
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Create, maintain, and enter information into databases
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
- Complete forms in accordance with company procedures
- Locate and attach appropriate files to incoming correspondence requiring replies
- Open, read, route, and distribute incoming mail or other materials and answer routine letters
- Review work done by others to check for correct spelling and
- Education grammar, ensure that company format policies are followed, and recommend revisions
- Manage projects or contribute to committee or team work
- Order and dispense supplies
- Train and assist staff with computer usage.
Aeromedical Evacuation Technician
USAF
04.1980 - 04.1986
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Complete forms in accordance with company procedures
- Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions
- Manage projects or contribute to committee or team work
- Order and dispense supplies
- Supervise other clerical staff and provide training and orientation to new staff
- Direct, supervise and evaluate work activities of medical, nursing, technical, clerical, service, maintenance, and other personnel
- Establish work schedules and assignments for staff, according to workload, space and equipment availability
- Inspect facilities and recommend building or equipment modifications to ensure emergency readiness and compliance to access, safety, and sanitation regulations
- Develop instructional materials and conduct in-service and community-based educational programs
- Business Administration/Law Enforcement Studies
Private In-Home Caregiver
Self Employed Services
01.2015 - 08.2020
- Assisted patients with self-administered medications.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Built strong relationships with clients to deliver emotional support and companionship.
- Provided compassionate and patient-focused care to cultivate well-being.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Entrusted to handle confidential and sensitive situations in professional matter.
Education
Criminal Justice
Strayer University
Tampa, FLHigh School Diploma - General High School Education
King Senior High School
Tampa, FLBusiness Administration/Law Enforcement
Hillsborough Community College
Tampa, FLSkills
- Team Player
- Work well under pressure
- Minimal to no supervision required
- Fast learner
- Telephone etiquette
- People oriented person
- Problem solver
- Dedicated
- Great listening and Speaking
- Attentive
- Client Records Management
- Compassionate Communication
- Time Management
- Case Management
- Problem Identification
- Complex Problem-Solving
- Multitasking and Organization
- Client Documentation
- Attentive to People
Languages
Spanish
Professional Working
Timeline
Private In-Home Caregiver
Self Employed Services
01.2015 - 08.2020
Administrator/Customer Service
D&H Housing, Inc
01.1998 - 12.2017
Detention Deputy/Deputy Sheriff
Hillsborough County Sheriff's Office, HCSO, Falkenburg, Jail
09.1988 - 11.1992
Aeromedical Evacuation Technician
USAF
04.1980 - 04.1986
Criminal Justice
Strayer University
High School Diploma - General High School Education
King Senior High School
Business Administration/Law Enforcement
Hillsborough Community College