John Vianney
Sr Customer Service Representative
Shreveport,LA
Summary
A meticulous, technically adept customer service professional with over 15 years' experience as a Sales Manager, a Manager and Customer care Rep and an Administrator. Skilled in creating functional dashboards and reports, trained over 55 students. I have a well-rounded Customer service experience and personality to match. I am a great communicator and skilled in handling an engaging and challenging environment.
Overview
10
10
years of professional experience
Work History
Sales Manager / Salesforce Administrator/ Customer service Representative
Awesome Motors and General Contractor
Grand Prairie, USA
10.2018 - 11.2024
- Company Overview: Awesome Motors was one of leading Used cars Dealer in Grand Prairie axis of Dallas Texas
- I specialized in sales and exportation of used and brand-new cars all over South America and Africa and was looking to expand to other countries
- I initiated the idea of automating the business processes, which in turn accelerated tasks' accomplishment pace
- As a manager, I was efficient with the adoption of salesforce's automated processes, detailed Reports, and user management
- A business with over 25 walk-ins per day, my foresight and drive were able to change its structure
- Awesome Motors was one of leading Used cars Dealer in Grand Prairie axis of Dallas Texas
- I specialized in sales and exportation of used and brand-new cars all over South America and Africa and was looking to expand to other countries
Manager
Monjunis of Portico Italian Café and Restaurant
Portico
07.2014 - 04.2018
- As a manager I was the eye of the restaurant, its goals, ensuring quality service, maintenance of an environment for food prep and storage
- My duties also included overseeing kitchen staff, dish making procedures, restocking food produce, ensuring food safety policy adherence, Training new cooks and general kitchen staff
Education
B.ENG - Chemical Engineering
Diploma - Computer Accounting
Skills
- Great communication skills
- Great customer service skills
- Team Player
- Sabre Apps for CRM
- Excellent with languages and cultures
- Microsoft Word
- Microsoft Excel
- Microsoft Power Point
Accomplishments
Best Male Customer service Rep 2017, 2018, 2020
Timeline
Sales Manager / Salesforce Administrator/ Customer service Representative
Awesome Motors and General Contractor
10.2018 - 11.2024
Manager
Monjunis of Portico Italian Café and Restaurant
07.2014 - 04.2018
B.ENG - Chemical Engineering
Diploma - Computer Accounting
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