Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jacqueline Patton

Shreveport,LA

Summary

Professional customer service expert with strong skills in technical troubleshooting, communication, and problem-solving. Proven ability to support team collaboration and adapt to changing environments, ensuring reliability and results. Skilled in resolving issues efficiently while maintaining high standards in customer satisfaction. Known for excellent interpersonal skills and proactive approach to meeting customer needs.

Overview

16
16
years of professional experience

Work History

Customer Service Technician

GDIT
12.2024 - Current
  • Tier 1 IT support via chat, phone, and email Handling incidents and service requests related to: Windows operating systems and desktop applications.
  • Developed strong relationships with clients, leading to increased loyalty and retention rates.
  • Assisted customers with installation, configuration, and operation of software applications, ensuring optimal performance levels.
  • Enhanced customer experience with personalized assistance and product recommendations.
  • Maintained detailed records of customer interactions, allowing for improved follow-up on any unresolved issues or concerns.
  • Provided remote support to customers, diagnosing and resolving technical issues effectively.
  • Consistently met or exceeded established performance metrics related to call handling time, first-call resolution rate, and overall customer satisfaction.

Customer Service Representative

VXI
06.2024 - 12.2024
  • Order management: Managed more than 30 incoming calls per day, Received and processed orders via phone, Tracked order status, shipment, documented creation, returns, and billing, Issue resolution: Communicated with pharmacies, warehouse staff, and internal teams to resolve service issues.

National Call Center Representative

GDIT
04.2021 - 06.2024
  • Roles & Responsibilities: Managed approximately 30 calls per day from disaster survivors, survivors’ providers, or participants regarding benefits, eligibility, claims, and payments.

General Merchandise Lead

Target
08.2018 - 03.2021
  • Enhanced employee engagement through regular feedback sessions, fostering a positive work environment focused on continuous improvement.
  • Implemented a comprehensive training program for new hires, equipping them with the necessary skills and knowledge to excel in their roles as Merchandise Team Members.
  • Oversaw the timely execution of promotional events, ensuring accurate pricing and signage for all featured products.
  • Coached and mentored team members, enhancing their skills in merchandising techniques and customer service excellence.

Assistant Store Manager

Family Dollar
06.2009 - 08.2018
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Education

High School Diploma -

Captain Shreve High School
Shreveport, LA
05.1988

Skills

  • Active Listening
  • Attention to Detail
  • Communication
  • Organization
  • Problem-solving
  • Troubleshooting and diagnosis
  • Customer service
  • Multitasking
  • Hardware troubleshooting
  • CRM software

Languages

English
Native or Bilingual

Timeline

Customer Service Technician

GDIT
12.2024 - Current

Customer Service Representative

VXI
06.2024 - 12.2024

National Call Center Representative

GDIT
04.2021 - 06.2024

General Merchandise Lead

Target
08.2018 - 03.2021

Assistant Store Manager

Family Dollar
06.2009 - 08.2018

High School Diploma -

Captain Shreve High School

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