Antoinette Byrd
Sacramento,CA
Summary
To become a member of an organization that supports employee development and growth.
Overview
16
16
years of professional experience
Work History
Delivery Driver
JB Courier
Sacramento, CA
06.2013 - Current
- Delivered packages efficiently, ensuring timely arrival at designated locations.
- Coordinated daily routes to optimize delivery schedules and reduce transit times.
- Maintained accurate records of deliveries and pickups for inventory management.
Customer Service/Cashier/Receiver
Smart & Final
Sacramento, CA
06.2019 - 07.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Resolved customer inquiries and concerns with professionalism and accuracy.
- Maintained clean and organized checkout area to enhance customer experience.
- Assisted in training new cashiers on operational procedures and systems.
Shelter Assistant
Watkina Emergency Shelter
Phoenix, AZ
05.2011 - 12.2011
- Assisted residents in accessing essential services and resources to promote stability and well-being.
- Coordinated daily operations, ensuring safety protocols are followed and shelter environment is maintained.
- Developed training materials for new staff, enhancing onboarding process and service delivery efficiency.
- Implemented feedback mechanisms to assess resident needs and improve service offerings effectively.
Customer Service/Cashier
Laguna Mini Marts
Elk Grove, CA
09.2009 - 08.2010
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing product information and resolving issues promptly.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Collaborated with team members to ensure smooth operations during peak hours.
- Trained new cashiers on register procedures and customer service best practices.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
Education
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American River College
Sacramento, CA01.2008
Skills
- Microsoft Word, Access, Power Point, Outlook Express
- Microsoft Windows XP, Vista, Microsoft Windows 7, Microsoft Windows 10, Microsoft Office XP
- Professional and Type 25 wpm
- Communication skills
- Safety compliance
- Time management
Relevant Experience
- Focus on full shelf conditions, neatly merchandised displays and shelves, building display point of sale in all areas of the store.
- Properly rotated product, and accurate price tags/point of sale in all departments.
- Responsible for maintaining a timely and accurate call schedule.
- Responsible for identifying and communicating individual store problems and opportunities to the appropriate.
- Building customer relationships.
- Daily cash handling and answering multiple telephones.
- Ad hoc administration (faxes, filing, answering phones, etc.).
- Assist store manager in operating the customer's service deck.
- Monitoring shelter grounds to ensure safety and security for all clients.
- Assist with shelter clean-up as needed.
- Assist clients and volunteers during meal times.
- Assist clients in various shelter activities.
- Drive clients to and from the shelter
- Responsible for the supervision of graveyard hours.
- Responsible for managing all the credit card and cash transactions in-store environment.
- Daily closed store properly.
- Responsible for balanced cash drawer at the end of the of shift.
- One from the two cashiers who held a building ke
Timeline
Customer Service/Cashier/Receiver
Smart & Final
06.2019 - 07.2023
Delivery Driver
JB Courier
06.2013 - Current
Shelter Assistant
Watkina Emergency Shelter
05.2011 - 12.2011
Customer Service/Cashier
Laguna Mini Marts
09.2009 - 08.2010
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American River College