Samantha Gardea
10627 Pueblo Springs St. Las Vegas,NV
Summary
Experienced customer service professional with a proven track record of effectively addressing and resolving customer issues. Strong focus on team collaboration and achieving positive outcomes. Known for reliability, adaptability, excellent communication, and problem-solving skills. Passionate about delivering exceptional customer service and dedicated to providing the highest level of support for customer satisfaction.
Overview
15
15
years of professional experience
Work History
Delivery Driver
Amazon
Las Vegas, NV
10.2023 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Facilitated smooth delivery process, ensuring all packages were securely and neatly organized within vehicle.
Teacher
Kiddie Academy
Henderson, NV
08.2019 - 03.2020
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Lead Infant Teacher
Tip Top Child Care Development Center
Las Vegas, NV
04.2018 - 07.2019
- Providing care for children, such as setting schedules and routines, grooming, feeding, changing diapers, and cleaning rooms and toys
- Developing and encouraging age-appropriate learning and socialization to ensure children learn basic skills and concepts, such as communication, manners, sharing, etc
- Maintaining a safe workplace by monitoring children for health, behavioral, and emotional issues and reporting concerns to staff and parents
- Helping children discover new interests by introducing them to art, music, sports, and other potential hobbies
- Ensuring children are learning positive behaviors and providing guidance or approved discipline, as needed
- Keeping records relating to child care
- Working with parents to help children progress towards educational and behavioral goals
Receptionist/Secretary
SEEDS 2 SUCCEED
06.2010 - 06.2017
- Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs
- Filing/ Keeping & updating client records
- Compose, type, and distribute meeting notes, routine correspondence, and reports
- Locate and attach appropriate files to incoming correspondence requiring replies
- Make copies of correspondence and other printed material
- Schedule and confirm appointments for clients
- Maintain a clean work environment
- Manage accounts and pay utility bills
- Conduct searches to find needed information, using such sources as the Internet
- Order and dispense supplies
- Prepare and mail checks
- Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions
- Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications
REHABILITATIVE SKILLS TRAINER
SEEDS 2 SUCCEED
06.2010 - 06.2017
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Education
High School Diploma -
Penn Foster High School
Scranton, PA01.2009
Skills
- Computer Proficiency
- Microsoft Word
- Customer service
- Microsoft Excel
- Teamwork and collaboration
- Microsoft Power Point
- Attention to detail
- Microsoft Outlook
- Time management
- Typing Skills
- Dependable and reliable
- Organizational Skills
- Communication Skills
- Writing Skills
- Problem Solving
- Multi-tasking
- Team Orientation
- Self-motivated
- Reliable
Timeline
Delivery Driver
Amazon
10.2023 - Current
Teacher
Kiddie Academy
08.2019 - 03.2020
Lead Infant Teacher
Tip Top Child Care Development Center
04.2018 - 07.2019
Receptionist/Secretary
SEEDS 2 SUCCEED
06.2010 - 06.2017
REHABILITATIVE SKILLS TRAINER
SEEDS 2 SUCCEED
06.2010 - 06.2017
High School Diploma -
Penn Foster High School