Walkenssia Joazile
Lauderdale Lakes,FL
Summary
Call Center Representative with expertise and a passion for helping customers. Successful in processing a high volume of calls, maintaining detailed records and handling inquiries to customers' satisfaction. Outstanding in maintaining privacy of confidential and sensitive information. As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
1
1
Language
11
11
years of professional experience
Work History
Delivery Driver
DoorDash/Instacart/Uber Eats
07.2022 - Current
- Delivered food and groceries efficiently, ensuring timely arrivals for customer satisfaction.
- Navigated routes effectively using GPS technology to optimize delivery times.
- Communicated with customers regarding delivery status, enhancing service experience.
- Managed multiple deliveries simultaneously while maintaining high accuracy in order fulfillment.
Customer Service Representative
Inktel Contact Center Solutions
01.2023 - 04.2024
- Resolved customer inquiries via phone and email, ensuring timely and effective communication.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Receptionist
Robert Half
03.2021 - 07.2022
- Developed and maintained organized filing systems for sensitive client information and office documentation.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Assisted with onboarding new staff, providing training on office protocols and relevant software tools.
Tracing Specialist
Harte Hanks
04.2019 - 02.2020
- Analyzed tracking data for accuracy and compliance with company standards.
- Streamlined processes to enhance the efficiency of tracking operations.
- Developed and maintained documentation for tracking procedures and protocols.
- Collaborated with cross-functional teams to resolve tracking discrepancies.
Cashier
Walmart
09.2018 - 04.2019
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash register operations, balancing drawers at shift end.
- Assisted customers with product inquiries and returns, enhancing shopping experience.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
FUNDRAISER CONSULTANT
Childhelp USA
07.2018 - 09.2018
- Developed fundraising strategies to enhance community engagement and support for child welfare programs.
- Planned and implemented fundraising events.
- Organized fundraising events, managing logistics and promoting participation through targeted marketing campaigns.
Roadside Assistance Agent
iQor Inc.
04.2017 - 12.2017
- Maintained friendly and professional customer interactions.
- Built customer confidence by actively listening to their concerns and giving appropriate feedback.
- Guaranteed positive customer experiences and resolved all customer complaints.
- Confirmed that appropriate changes were made to resolve customers' problems.
- Documented in company's database each inquiry and resolution.
- Recommended, selected and helped locate merchandise based on customer needs and desires.
- Kept abreast of rapidly evolving technology to provide knowledgeable customer support.
Customer Sales Representative
Royal Seas Cruises
03.2016 - 11.2016
- Performed in-depth research to answer more complex questions.
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
- Built customer confidence by actively listening to their concerns and giving appropriate feedback.
- Developed empathetic client relationships and earned reputation for exceeding sales goals.
- Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
Cashier
Burlington Coat Factory
02.2015 - 06.2015
- Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
- Worked as a team member performing cashier duties, product assistance and cleaning.
- Expressed appreciation and invited customers to return to the store.
- Informed customers about sales and promotions in a friendly and engaging manner.
- Operated cash register with proficiency during high-volume shopping times.
- Provided a high level of service by helping customers find the specific products.
- Maintained store areas in a neat and clean fashion for a professional appeal.
- Bagged merchandise by following standard procedures.
Education
Some College (No Degree) -
Broward College
Fort Lauderdale, FL, United StatesHigh School Diploma -
Boyd H. Anderson High School
Lauderdale Lakes, FL, United States01-2014
Skills
- Large cash/check deposits expert
- Organized
- Excellent multi-tasker
- Reliable and dependable
- Strong verbal and written communication Skills
- Effective team player
- Telecommunication skills
- Customer service expert
- Basic computer knowledge
- Credit card processing
- Active Listener
- Detail-Oriented
- Punctual and reliable
- Computer proficiency
- Call center experience
- Appointment scheduling
- Order processing
- Microsoft Office Suite
- Live chat support
- Technical support
- Account management
- Office equipment proficiency
- CRM software
- POS systems expert
Community Service
Feeding South Florida, Feeding the Homeless, Participated and coordinated food drives, Inspect donated products, Sorting good product into final categories
Languages
Haitian creole
Full Professional
Timeline
Customer Service Representative
Inktel Contact Center Solutions
01.2023 - 04.2024
Delivery Driver
DoorDash/Instacart/Uber Eats
07.2022 - Current
Receptionist
Robert Half
03.2021 - 07.2022
Tracing Specialist
Harte Hanks
04.2019 - 02.2020
Cashier
Walmart
09.2018 - 04.2019
FUNDRAISER CONSULTANT
Childhelp USA
07.2018 - 09.2018
Roadside Assistance Agent
iQor Inc.
04.2017 - 12.2017
Customer Sales Representative
Royal Seas Cruises
03.2016 - 11.2016
Cashier
Burlington Coat Factory
02.2015 - 06.2015
Some College (No Degree) -
Broward College
High School Diploma -
Boyd H. Anderson High School