Antoinette Clasberry
Akron,OH
Summary
Professional banking specialist with comprehensive understanding of financial products and customer service excellence. Proven ability to assess client needs and offer personalized financial solutions. Valued team collaborator who adapts to changing priorities and consistently achieves results. Skilled in financial advising and client relationship management. I have knowledge of importance of compliance and coordination, very dynamic personality that inspire people to want to work with me.
Overview
7
7
years of professional experience
Work History
Personal Banker
Discover Financial Services
07.2023 - 05.2025
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Ensured all transactions and interactions comply with banking regulations and procedures, and helped mitigate risks related to customer accounts and transactions.
- Managed approximately 50-100 incoming calls, emails and faxes per day from customers.'
- Pioneered digital banking tutorial for clients, facilitating shift towards digital platforms.
- Improved customer satisfaction by offering expedited service for loan and credit applications.
SME/Shift Supervisor
Bread Financial
02.2023 - 08.2024
- Utilize problem-solving skills to identify customer needs and provide solutions that meet their expectations
- Directed phone agents on how to handle and de-escalate calls
- Educated customers on billing statements and company policy
- Handled 30-60 calls daily
- Applied state regulations and billing disclaimer
- Maintain up-to-date knowledge of products, services, policies, and procedures
- De-escalate a variety of inbound customer service calls to include outbound follow-up as needed
- Clear discrepancies of various bank reconciliations and refund
- Coordinated with other departments to gather necessary information and resources for the successful resolution of escalated cases.
Mortgage Loan Closer/Funder
PNC Bank, NA
11.2021 - 02.2023
- Request and review funding conditions.
- Review CD’s for compliance.
- Verify loan documents for accuracy and completeness.
- Professionally answer phones and route calls to appropriate personnel.
- Compile post-closing packages for refinances and purchases.
- Compose emails and correspondence to clients.
- Provide funding status updates to all transaction parties.
- Perform additional tasks as assigned by supervisor.
- Pleasantly answered questions from customers, typically returning calls within 24 hours.
Relationship Banker
Huntington Bank
08.2018 - 10.2021
- Advise customers on bank services for their needs (loans and credit cards)
- Manage customer bank accounts; open, close and oversee transactions (ACH)
- Resolve issues with banking services and accounts
- Present financial products and services to existing and prospective customers Perform administrative duties (entering data into banking software).
- Answered inbound calls to maintain a high service level. Research and handle customer and client's requests (i.e. Auto Draft, Address Change, Amortization Schedule, Year End Statement
Education
Associate of Applied Science - Business Administration And Management
Lorain Community College
Lorain, OH12.2025
Skills
- Risk management
- Excellent organizational skills
- Teamwork and collaboration
- Interpersonal skills
- Verbal, written and Effective Communication
- Training and mentoring
- Self Motivated
- Conflict resolution
- Strong Customer Service Skills
- Time management
- Computer skills
- Analytical skills
Timeline
Personal Banker
Discover Financial Services
07.2023 - 05.2025
SME/Shift Supervisor
Bread Financial
02.2023 - 08.2024
Mortgage Loan Closer/Funder
PNC Bank, NA
11.2021 - 02.2023
Relationship Banker
Huntington Bank
08.2018 - 10.2021
Associate of Applied Science - Business Administration And Management
Lorain Community College
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