Antoinette Cobb

• Examined over 50-100 claims forms and other records to determine insurance coverage.
• Researched and analyzed policy contracts to verify proper payment of claims.
• Evaluated insurance policies and analyzed damages to determine coverage.
• Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
• Answered customer questions regarding deductibles.
• Maintained suspicious claims database and prepared reports for supervisors.
• Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
• Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.

Service customer in a home-base call-center. Assist clients with order purchases, return order processing and continued brand-building selling to ensure excellent customer service to the client. Resolve customer complaints; as well as, aid other agents with correct processing of sale orders and returns. Started out as Tier 1 Representative and after one year of work, I was promoted to Tier 2 Supervisor.

• Responded to customer inquiries and provided technical assistance over phone.
• Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.

• Upheld classroom routines to support over 100 student environments and maintain consistent schedules.
• Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
• Monitored student progress and provided feedback to students, parents and school administrators.
• Developed and implemented engaging lesson plans to accommodate varied student learning styles.
• Collaborated with colleagues to develop innovative approaches to teaching.

• Kept all building areas and equipment functional and well-organized to promote business performance.
• Learned and remained updated on statutory requirements and regulations.
• Consulted with 50 plus customers per day to assess needs and propose optimal solutions.
• Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
• Implemented employee recruitment – termination – record retention- performance management
• Marketing research and analysis to increase client retention

• Kept all building areas and equipment functional and well-organized to promote business performance.
• Learned and remained updated on statutory requirements and regulations.
• Consulted with customers to assess needs and propose optimal solutions.
• Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
• Trained over 25 students and oriented new-hires for acquired positions -Advance technical training internship/

Incorporated with neighboring High Schools/private Cosmetology School.