Antoinette Daley
New York,NY
Summary
Highy-motivated and results-driven Program Manager with a diverse background spanning over 14 years in the hospitality industry. Equipped with a proven track record of success in relationship building, project management, customer service, and fostering collaborative teamwork. Possessing a unique blend of skills acquired from various industries.
Overview
5
5
years of professional experience
Work History
Program Manager
Sanitation Foundation
New York, NY
07.2023 - Current
- Managed a $1,000,000 program called the Clean City Alliance, which provided supplemental sanitation services to two highly trafficked Brooklyn corridors.
- Executed a corridor cleaning program that removed 600,000 lbs of litter from 2 highly trafficked Brooklyn corridors without Business Improvement Districts (BIDs)
- Coordinated with community stakeholders to ensure the successful implementation of the program initiatives.
- Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
- Analyzed data collected during the course of the program operations and reported results accordingly. 311 litter complaints dropped 9% in these areas, while they went up 31% overall in this zip code and 25% in the city overall.
Executive Assistant
LaGuardia Gateway Partners
Queens, NY
01.2023 - 07.2023
- Act as the point of contact among Executives, Stakeholders, clients and other external partners
- Manage information flow in a timely and accurate manner
- Manage executive calendars and set up meetings
- Act as an office manager by keeping up with the office supply inventory
- Format information for internal and external communication such as memos, emails, presentations and reports
- Maintaining confidentiality of information received within the operation
- Organize and maintain the office filing system
- Organize and prepare for meetings, including gathering documents and attending to logistics of the meetings
Snr Guest Services Ambassador
ABM Aviation / LaGuardia Gateway Partners
Queens, NY
05.2021 - 07.2023
- Assisting all terminal B guests with every aspect of their journey through the terminal from check-in, TSA security, lounge areas and boarding gates
- Terminal B brand ambassador representing the terminal and brand as the primary point of contact for all guest service issues and terminal knowledge
- Going above and beyond through personalized and premium service - taking ownership any guest issue through to conclusion
- Work closely with terminal operations team to ensure a smooth functioning terminal operation
- Responding to ad hoc terminal issues and coordinating response
Business Support Coordinator
LaGuardia Gateway Partners
Queens, NY
11.2021 - 01.2023
- Primary business support specialist for the client, LaGuardia Gateway Partner
- Supervise two office support staff members
- This includes hiring, training and their professional development
- Follows office policies and procedures to ensures they are implemented appropriately, reviews and suggests updates and improvements
- Liaison between the LaGuardia Gateway Partners and The Port Authority of New York & New Jersey for all access, security and badging related issues
- Logging activities, updating data in the Vortex, Lenel systems and Airline Choice.
Events Team Member
The Beekman Hotel
New York, NY
09.2019 - 03.2020
- Interacted with up to 250 guests per event with a friendly, patient manner to deliver a positive experience
- Provided customer service support during events, ensuring guests had a positive experience.
- Facilitated communication between various departments before, during, and after an event.
- Ability to build and maintain good cross-enterprise working relationships
- Organized and managed the setup of event venues, including decorations and equipment.
Education
Bachelor of Technology - Hospitality and Tourism Management
New York City College of Technology of The City University of New York
Brooklyn, NY07-2025
Skills
- Emotional Intelligence
- Attention to Detail
- Communication Skills
- Training and Development
- Organizational Skills
- Project Management
Timeline
Program Manager
Sanitation Foundation
07.2023 - Current
Executive Assistant
LaGuardia Gateway Partners
01.2023 - 07.2023
Business Support Coordinator
LaGuardia Gateway Partners
11.2021 - 01.2023
Snr Guest Services Ambassador
ABM Aviation / LaGuardia Gateway Partners
05.2021 - 07.2023
Events Team Member
The Beekman Hotel
09.2019 - 03.2020
Bachelor of Technology - Hospitality and Tourism Management
New York City College of Technology of The City University of New York