Nicole Dean
Middletown
Summary
Compassionate professional in mental health care known for high productivity and efficiency in task completion. Possess specialized skills in cognitive behavioral therapy, crisis intervention, and group therapy facilitation. Excel at empathy, active listening, and communication, ensuring effective support and positive outcomes for clients.
Overview
15
15
years of professional experience
Work History
Program Manager
Yale University
New Haven
08.2016 - Current
- Increased youth enrollment in ice sports by 30%
- Secured grant funding for equipment for low-income athletes.
- Hired diverse staff of 30 to maintain rink operations.
Hotline Counselor
Umbrella
Saint Johnsbury
07.2013 - 07.2016
- Provided emotional support to individuals in crisis through active listening techniques.
- Facilitated communication between clients and community resources for ongoing assistance.
- Managed hotline operations by documenting calls and maintaining accurate records.
Customer Service Representative
Indoor Recreation of Orleans County
Derby
06.2011 - 06.2013
- Managed customer inquiries through phone, email, and in-person interactions.
- Resolved conflicts and addressed concerns to enhance customer satisfaction.
Education
Bachelor of Science - Human Resources
Vermont State University
Lyndonville, VTSkills
- Conflict resolution
- Resource allocation
- Community outreach
- Emotional intelligence
- Behavioral assessment
- Active listening
- Team collaboration
- Public speaking
- Substance abuse awareness
- Psychological first aid
- Empathy display
- Client confidentiality
- Risk evaluation
- Suicide prevention
- Hotline management
- Reflective listening
- Inbound call management
Timeline
Program Manager
Yale University
08.2016 - Current
Hotline Counselor
Umbrella
07.2013 - 07.2016
Customer Service Representative
Indoor Recreation of Orleans County
06.2011 - 06.2013
Bachelor of Science - Human Resources
Vermont State University