Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Information
Timeline
Generic

Robert Villegas

Whittier,CA

Summary

Results-driven leader with extensive experience in program and office management, staff recruitment/supervision, and customer service. Proven success in building strong relationships with staff, customers, and partnering organizations while addressing individual needs. Committed to contributing to mission-driven organizations that create a positive community impact.

Overview

1
1
Certification
7
7
years of professional experience

Work History

Program Manager

Middle Tree
Whittier, USA
08.2021 - 08.2026

Key Responsibilities:

  • Oversaw staff at the Whittier learning Center and at 16 different school sites within the Lynwood Unified School District
  • Acted as the primary contact for parents, clients, and partnering organizations to provide quality customer service to all parties.
  • Recruited, interviewed, and onboarded new staff to maintain adequate coverage across all locations.
  • Matched students with tutors based on academic needs, learning styles, and subject-area strengths.
  • Developed and maintained staff schedules.
  • Communicated with parents to assess student needs, schedule sessions, and provide progress updates.
  • Tracked and documented daily student progress in Salesforce, tailoring to individual learning preferences.
  • Created and analyzed periodic assessments using Renaissance to measure academic growth.
  • Prepared monthly progress reports for each student to monitor their performance.
  • Fostered positive relationships with students, tutors, and families to support engagement and retention.
  • Oversaw budget management and resource allocation for efficiency.
  • Maintained accurate records of employee attendance, payroll information and other administrative tasks related to personnel management.
  • Provided tutoring in both group and one-on-one settings as needed.
  • Collaborated with senior leadership teams on initiatives that would improve overall operations at the center.

Youth Leader

Learn LA
El Monte, USA
11.2020 - 07.2021

Key Responsibilities:

  • Led a socially distanced K-8 classroom during remote learning, providing academic, technical, social and emotional support to students throughout their online classes.
  • Created daily lesson plans and enrichment activities to enhance after-class learning experiences.
  • Ensured student safety by enforcing COVID-19 protocols and responding to unsafe situations on school grounds.
  • Provided targeted support for low-income students, children with learning disabilities, and those facing challenging home environments to promote academic success and well-being.
  • Coordinated and distributed three daily meals/snacks to ensure students received proper nutrition during school hours.

Crew Member/Cook/Cashier

Five Guys
Santa Fe Springs, USA
06.2019 - 03.2020

Key Responsibilities:

  • Worked as a crew member preparing all ingredients for the day, cooking and serving all foods.
  • Also worked the cash register and handled any customer issues/concerns, as well as cleaning the front/back of house and washing dishes.
  • Travelled to other locations on multiple locations to work or to pick up any products that were needed at my primary location.
  • Assisted in helping new hires learn the proper procedures.
  • Dedicated extra work hours at night to attend deep cleanings of the entire store from top to bottom.

Assistant to Teacher - Volunteer

Broadoaks Children School
Whittier, USA
10.2019 - 12.2019

Key Responsibilities:

  • Fieldwork at the fourth grade classroom of Broadoaks Elementary School assisting the teachers with their lessons, assisting the children with any questions they may have, teaching individuals about topics that they needed help understanding, watching over the children during breaks and lunch time, providing my own lesson plan covering nutrition and diet, and creating a booklet to further assist the class and future students.
  • Also performed research for classes in the child development major at this location.

Volunteer Tutor/Mentor

Whittier Area Literacy Council
Whittier, USA
03.2019 - 05.2019

Key Responsibilities:

  • Tasked with assisting a student below his grade level learn to read, as well as assisting with his math skills.
  • Also assisted in various events by setting up the venue, assisting with food preparation and serving, assisting children with reading their works to a crowd, and assisting with clean up after the events.

Education

Child Development (BA degree) -

Whittier College
Whittier, CA
03-2020

High School Diploma -

La Serna High School
Whittier, CA
06-2016

Skills

  • Program Development
  • Management
  • Staff supervision
  • Staff development
  • Team management
  • Training & development
  • Overseeing training
  • Recruiting
  • Interviewing
  • Client relations
  • Customer relationship building
  • Managing customer accounts
  • Customer communication
  • Customer inquiry handling
  • Customer complaint resolution
  • Youth Development
  • Experience Working With Students
  • Tutoring
  • Lesson planning
  • Classroom Management
  • Student Engagement
  • Administrative experience
  • Records management
  • Office management
  • Schedule management
  • Task prioritization
  • Attention to detail
  • Data reporting
  • Data entry
  • Microsoft Office
  • Google Workspace
  • Productivity software
  • Communication & Collaboration Tools: Zoom, Google Meet
  • Phone client interaction
  • Telecommunication
  • Operational Administration
  • Conflict resolution
  • Problem-solving
  • Strategic planning
  • Cross-functional communication
  • Writing skills
  • Communication skills
  • Coaching Strategies
  • Multitasking
  • Time management
  • Bilingual
  • Faculty collaboration
  • Phone etiquette
  • Typing
  • Appointment scheduling
  • Office experience
  • Performance management
  • Group Facilitation
  • Conflict resolution
  • Team management
  • Early childhood education
  • Math
  • Multitasking
  • Account management
  • Faculty collaboration
  • Overseeing training
  • Classroom Management

Certification

Driver's License

Languages

  • English
  • Spanish

Personal Information

Authorized To Work: US for any employer

Timeline

Program Manager

Middle Tree
08.2021 - 08.2026

Youth Leader

Learn LA
11.2020 - 07.2021

Assistant to Teacher - Volunteer

Broadoaks Children School
10.2019 - 12.2019

Crew Member/Cook/Cashier

Five Guys
06.2019 - 03.2020

Volunteer Tutor/Mentor

Whittier Area Literacy Council
03.2019 - 05.2019

Child Development (BA degree) -

Whittier College

High School Diploma -

La Serna High School
Robert Villegas