Antoinette Green
Monroe,NC
Summary
Diligent assistant manager with strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Bath and Body Works
Monroe, NC
04.2022 - Current
- Led daily store operations, ensuring compliance with company policies and procedures.
- Mentored and developed team members, fostering a collaborative work environment.
- Analyzed sales trends to optimize product placement and inventory management.
- Implemented training programs to enhance staff performance and customer engagement.
- Managed scheduling and staffing, improving operational efficiency during peak hours.
- Resolved customer concerns promptly, maintaining high satisfaction levels and loyalty.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Assistant General Manager
Burger King
01.2021 - 04.2022
- Led team to enhance customer service standards and satisfaction.
- Implemented operational improvements to streamline food preparation processes.
- Developed training programs for staff to improve efficiency and performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Motivated, trained, and disciplined employees to maximize performance.
Self-Checkout Host
Walmart
09.2020 - 01.2021
- Supervised self-checkout operations to enhance customer experience and reduce wait times.
- Trained new team members on checkout procedures and customer service protocols.
- Resolved customer inquiries and issues promptly, ensuring satisfaction with self-checkout services.
Assistant Manager
Burger King
06.2016 - 09.2020
- Coordinated promotional events, driving customer traffic and enhancing brand visibility.
- Ensured high standards of visual merchandising to align with brand guidelines.
Education
High School -
J. Z. George High School
01-2013
Skills
- Budget planning
- Communication
- Problem-solving
- Detail-oriented
- Multitasking
- Proactive
- Customer service
- Money handling
- Team leadership
- Decision-making
Timeline
Assistant Manager
Bath and Body Works
04.2022 - Current
Assistant General Manager
Burger King
01.2021 - 04.2022
Self-Checkout Host
Walmart
09.2020 - 01.2021
Assistant Manager
Burger King
06.2016 - 09.2020
High School -
J. Z. George High School
COMMUNICATION
Implemented new procedures and technologies that improved efficiency and streamlined operations.
LEADERSHIP
Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.