Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Antoinette Hollis

Customer Service Specialist
Shelby,AL

Summary

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

33
33
years of professional experience
81
81
years of post-secondary education

Work History

Senior Customer Service Specialist

Birmingham News
Shelby, AL
02.2020 - Current
  • Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
  • Promoted new products and services to existing customers, driving revenue growth and satisfaction.
  • Delivered superior customer service to retain existing customers and attract future customers.
  • Increased revenue with strategic upselling of products and services to existing customers.
  • Developed and maintained strong relationships with customers to foster repeat business.
  • Utilized active listening skills to understand customer needs and provide tailored solutions.
  • Took cash and credit card payments via phone, in person, and through email.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Assistant Manager

Salsarita's Fresh Cantina
Alabaster Alabama
05.2008 - 06.2015
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Administrative Assistant

LeSuer Manufacturing
Hoover, AL
06.2004 - 06.2008
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Built, calibrated, and installed moisture co trol boxes are remote customer locations.

Talent Acquisition Recruiter/ OSHA

J.B. Hunt
Hueytown, AL
06.1990 - 06.1994
  • Operated and maintained applicant tracking and candidate management systems.
  • Followed up with notable applicants sourced via industry-specific pipelines, events, and job fairs.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.

Education

Advanced Lifesaving And Water Safety - Lifeguard

Jefferson State Community College
Birmingham, AL

Advanced Academic Diploma -

W.A. Berry High
Hoover, AL

Associate Degree In Nursing - LPN

Beville State
Sumiton, AL

Bachelor Of Administrative Studies - Office Management

Jefferson State Community College
Birmingham, AL

Skills

Food and Beverage Serviceundefined

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Timeline

Senior Customer Service Specialist

Birmingham News
02.2020 - Current

Assistant Manager

Salsarita's Fresh Cantina
05.2008 - 06.2015

Administrative Assistant

LeSuer Manufacturing
06.2004 - 06.2008

Talent Acquisition Recruiter/ OSHA

J.B. Hunt
06.1990 - 06.1994

Advanced Lifesaving And Water Safety - Lifeguard

Jefferson State Community College

Advanced Academic Diploma -

W.A. Berry High

Associate Degree In Nursing - LPN

Beville State

Bachelor Of Administrative Studies - Office Management

Jefferson State Community College
Antoinette HollisCustomer Service Specialist