Antoinette Jackson
Jacksonville,FL
Summary
Dynamic professional with over 24 years of comprehensive experience in collections, customer service, and real estate. Proven expertise in loan and loss mitigation management, strategic planning, and successful real estate transactions. Possesses strong negotiation, problem-solving, and leadership skills. Adept at enforcing policies, ensuring compliance, and maintaining a high level of customer satisfaction. Exceptional communication and interpersonal abilities.
Overview
28
28
years of professional experience
Work History
REALTOR
Florida Homes Realty & Mortgage LLC
Jacksonville, FL
08.2017 - Current
- Successfully negotiated property sales, achieving an 85% success rate
- Conducted market analysis, determined client needs, and facilitated smooth transactions
- Guided 50 clients through the home purchase process annually, resulting in $7 million in earnings.
Property Manager
Florida Homes Realty & Mortgage Property Management
Jacksonville, FL
08.2017 - Current
- Managed budgets, attracted new tenants, negotiated and enforced lease agreements
- Addressed tenant complaints, supervised repairs and maintenance work, and maintained financial records.
- Responded to tenant maintenance requests according to agreed conditions for building functionality.
- Facilitated tenant paperwork processing and verification.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Handled resident complaints and expedited maintenance requests.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Met with prospective tenants to show property and assess applications or sign leases.
- Met with committees to discuss and resolve legal and environmental issues.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
REALTOR
Watson Realty Corp
Jacksonville, FL
12.2013 - 08.2017
- Promoted properties through various channels, mediated negotiations, and advised clients on market conditions
- Developed and maintained systems for lead generation, database management, and back-office support.
Collections Manager
Ally
Jacksonville, Florida
01.2004 - 12.2012
- Maximized profitability through superior customer service
- Established and adhered to performance metrics, including staffing and disciplinary procedures
- Led a Skip Trace team to increase recovery of vehicles and lower credit losses
- Implemented programs and strategies, resulting in a 12% increase in overall servicing productivity
- Proficient in Shaw (ACS) system
- Supervised teams of 16 to 32 collectors, consistently achieving top rankings.
Collection Supervisor
Bombardier Capital, Inc
Jacksonville, Florida
01.2000 - 01.2004
- Managed a team of 20 frontline and 75 full-time account representatives
- Oversaw call center dialer operations, scheduling, monitoring, and analysis
- Trained and coached new employees, reviewed credit applications, and handled legal proceedings and foreclosures.
Team Lead/Collections Representative
Powertel, Inc.
Jacksonville, Florida
01.1999 - 01.2000
- Managed daily collection of outstanding receivables and supervised collectors
- Maintained the integrity of company policies and procedures to adhere to the Fair Debt Collections Practice Act (FDCPA).
Customer Service Representative
Primeco Communications
Tampa, Florida
01.1997 - 01.1999
- Answered telephone call inquiries, promoted products and services, and resolved complaints.
Telemarketer/Team Lead
Telefund
Tampa, Florida
01.1996 - 01.1999
- Set objectives and established schedules to attain required results
- Conducted surveys to persuade prospective customers to acquire products and services
- Created reports showing monthly donation amounts.
Collection Specialist
Chase Manhattan Bank
Tampa, Florida
01.1997 - 01.1998
- Negotiated and resolved delinquency problems
- Collected on accounts 30 to 120 days past due, handling a delinquency volume of $36.8 million.
Education
General Education -
Stanton College Preparatory
01.1996
Engineering -
University of South Florida
Florida Community College of Jacksonville
Skills
- Loan and Loss Mitigation Management
- Collections and Customer Service
- Compliance and Strategic Planning
- Real Estate Sales and Property Management
- Negotiation and Problem-Solving
- Team Leadership and Training
- Communication and Interpersonal Skills
- Microsoft Word
- Excel
- PowerPoint
- Windows
- Lotus Notes
- Fiserv
- Ark
- Mosiax Dialer
- Centre Vu Supervisor
- AS400
- Accurint
- Fast Data
- Insight
- Six Sigma Analyst 3 Certified
- Lexis Nexis
- MicroBuilt Irepo
- AutoIMS
- SHAW
- Outlook
Designations And Certifications
- Short Sales and Foreclosure Resource (SFR) - 2022
- C2EX - 2022
- Accredited Buyer's Representative / ABR - 2022
- REALTOR - NEFAR-NORTH EAST FLORIDA ASSOCIATION OF REALTORS
- NAR- NATIONAL ASSOCIATION OF REALTORS
Timeline
REALTOR
Florida Homes Realty & Mortgage LLC
08.2017 - Current
Property Manager
Florida Homes Realty & Mortgage Property Management
08.2017 - Current
REALTOR
Watson Realty Corp
12.2013 - 08.2017
Collections Manager
Ally
01.2004 - 12.2012
Collection Supervisor
Bombardier Capital, Inc
01.2000 - 01.2004
Team Lead/Collections Representative
Powertel, Inc.
01.1999 - 01.2000
Customer Service Representative
Primeco Communications
01.1997 - 01.1999
Collection Specialist
Chase Manhattan Bank
01.1997 - 01.1998
Telemarketer/Team Lead
Telefund
01.1996 - 01.1999
General Education -
Stanton College Preparatory
Engineering -
University of South Florida
Florida Community College of Jacksonville
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