Qualeshia Richardson Johnson
Dallas,TX
Summary
To obtain a position that will allow me to use the skills, knowledge and experience acquired after earning A Bachelor’s Degree in Health Science and to help promote and grow a successful organization and become a successful individual.
Overview
18
18
years of professional experience
Work History
Loss Mitigation Specialist
Shellpoint Mortgage Servicing/ New Rez
12.2020 - Current
- Maintained activities on all accounts and collected daily data in all delinquent accounts.
- Monitored and managed all inbound and outbound collection calls.
- Administered collection of mortgage payments and received all outstanding fees.
- Evaluated borrower’s financial condition to prepare strategies in case of nonpayment of debt.
- Monitored loss mitigation process and made borrower follow up.
- Prepared and followed target goals and maintained a proper queue at all times.
- Analyzed and identified problem areas and ensured appropriate resolution.
- Assisted other departments in loss mitigation process.
- Full Time
Counter Manager
Dillard’s Inc.
07.2019 - 12.2020
- Cross-trained in different departments to maximize product knowledge
- Listened to, analyzed, and answered customer inquires
- Interact with customers to maximize customer satisfaction
- Maintained customer satisfaction through 5 star selling and friendly service
- Maintained department to corporate standards by maximizing visual appearance and upheld cleaning standards
- Made top ten selling associate for previous selling day on numerous occasions
- Beauty Department Specialist, Stock Associate
- Use of POS systems
Beauty Advisor
Belk Dept. Store
08.2012 - 06.2019
- Cross-trained in different departments to maximize product knowledge
- Listened to, analyzed, and answered customer inquires
- Interacted with customers to maximize customer satisfaction
- Maintained department to corporate standards by maximizing visual appearance and upheld cleaning standards
- Trained new employees so that they better understood company policies and work environment
- Made top selling associate on numerous occasions
Shift Leader
Old Navy
01.2008 - 08.2012
- Data Entry
- Use of POS systems
- Listened to, analyzed, and answered customer inquiries
- Maintained customer satisfaction through interaction and friendly service
- Maintained department to corporate standards by maximizing visual appearance and upheld cleaning standards
- Attend count room for monetary operation
- Trained new employees so that they better understood company policies and work environment
Education
Bachelor’s Degree - General Studies
Louisiana State University Shreveport
05.2015
Skills
- Computer Skills
- Data entry
- Use of POS software
- Good knowledge of computers
- Good Knowledge of search engines
- Knowledge of Microsoft Office - Excel, Access, Word, PowerPoint
- Excellent Written and Verbal communication skills
- Creative Problem Solver
- Analytical thinker
- Strong Ability to Multitask
- Strong Time Management
- Excellent Interpersonal Skills
- Excellent Customer Service Skills
- Strong Leadership Skills
- Admirable experience in managing mortgage loans and loss mitigation
- Profound knowledge of Fair Debt Collection Protection Act
- Exceptional knowledge of loss mitigation workout options
- Immense ability to manage work according to real estate regulations and law
- Outstanding ability to perform all foreclosures functions
- Excellent Microsoft application skills
- Sound communication skills
- Proficient in mortgage insurance coverage
- Loan modification
- Foreclosure prevention
- Collections experience
- Foreclosures experience
- Disputing credit entries
- Maintaining payment histories
- Disputing credit histories
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Leadership skills
- Problem-solving abilities
- Multitasking Abilities
- Multitasking
- Reliability
- Excellent communication
- Customer service-focused
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Cash handling
- Loan servicing
- Client relationship building
- Relationship building
- Customer relations
- Microsoft office
- Oral and written comprehension
- Team building
- Active listening and learning
- Analytical and critical thinking
- Loan processing coordination
- Task prioritization
- Self motivation
- Income evaluation
- Interpersonal skills
- Creditworthiness determination
- Computer literacy
- Credit history review
- Risk assessment
- Complaint handling
- Professionalism
- Document review
- Loan file maintenance
- Basic mathematics
- Complex Problem-solving
- Credit analysis
- Relationship management
- Loan processing
- Default management
- Negotiation expertise
- Coordinating records
- Portfolio management
- Data interpretation
- Debt restructuring
Accomplishments
Homeowner Hero for Newrez
Won it twice in 2021 and 2023
Timeline
Loss Mitigation Specialist
Shellpoint Mortgage Servicing/ New Rez
12.2020 - Current
Counter Manager
Dillard’s Inc.
07.2019 - 12.2020
Beauty Advisor
Belk Dept. Store
08.2012 - 06.2019
Shift Leader
Old Navy
01.2008 - 08.2012
Bachelor’s Degree - General Studies
Louisiana State University Shreveport
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