Antoinette Jojola
Algodones,NM
Summary
- Dedicated professional skilled in grant management, strategic planning, and operational logistics. Recognized for maintaining high-level stakeholder relationships and delivering exceptional service in fast-paced, public-facing environments. Committed to operational transparency, regulatory compliance, and supporting organizational objectives. Highly adaptable and focused on contributing to positive outcomes and organizational success through proactive problem-solving and structured workflow management.
Overview
14
14
years of professional experience
Work History
Tribal Home Visiting Program Coordinator
Pueblo of San Felipe
San Felipe Pueblo, NM
05.2022 - 12.2025
- Conducted research into best practices for program delivery, including methods for increasing efficiency and effectiveness.
- Secured funding through grant writing and maintaining relationships with donors and sponsors.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Provided excellent service and attention to community members and clients, whether face-to-face or through phone conversations.
- Maintained updated knowledge through continuing education and advanced training.
- Monitored programming regularly to check relevance, compliance with station guidelines, and alignment with ACF and Tribal Maternal, Infant, and Early Childhood regulations.
- Maintained comprehensive databases of participants, activities, and outcomes for reporting purposes.
- Organized special events related to the promotion or awareness of the program's mission or purpose.
- Led team meetings to communicate updates, gather feedback, and align on goals.
- Delegated tasks to staff and volunteers during organized events.
- Coordinated meetings with stakeholders to ensure effective implementation of program initiatives.
Family Health Educator- Tribal Home Visiting
Pueblo of San Felipe
San Felipe Pueblo , NM
05.2022 - 10.2023
- Developed lesson plans and presentation materials for classes.
- Screened clients for a variety of health risk factors to make appropriate referrals.
- Supported parents in making key educational plans and decisions for their children.
- Processed family enrollments and developed productive relationships with parents in order to strengthen roles.
- Developed purchase orders for client incentives and events, which covered educational and informational topics as guidance in their parenting journey, and to achieve self-efficacy and self-advocacy.
- Collaborated with counselors and psychologists to complete psychological evaluation reports.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Connected individuals with relevant community resources, and coordinated referrals.
- Maintained accurate records and documented client data in company databases.
Branch Supervisor
First Convenience Bank of Texas
Bernalillo, NM
08.2019 - 10.2021
- Successful customer acquisition strategies that retained loyal customer base.
- Assigned individual roles and tasks, as well as monitoring employees for security, compliance and performance.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Welcomed customers and offered pleasant service during entire transaction.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Opened new checking, savings and lines of credit for customer accounts.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Built and maintained client relationships through quality, personalized interactions.
- Adhered to financial services security and audit procedures.
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
- Trained employees on cash drawer operation.
Waitress
Pueblo Of Santa Ana
Bernalillo, NM
02.2013 - 12.2014
- Greeted customers, answered questions and recommended specials to increase profits.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Stocked service areas with supplies during slow periods.
- Informed customers of daily specials and signature menu items.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak times.
Wildland Firefighter
Bureau of Indian Affairs-Southern Pueblos Agency
Albuquerque , NM
02.2012 - 09.2014
- Extinguished flames and embers to suppress fires with shovels and hand-driven water or chemical pumps.
- Minimized devastating wildfires by employing hand tools, dozers and air drops for containment operations.
- Informed and educated local community members about fire prevention and safety.
- Attended trainings to maintain wealth of knowledge in firefighting techniques and suppression methods, enabling quick decision making during actual emergencies.
- Tested and inspected tools, equipment and gear to maintain readiness for different fire scenarios.
- Observed strict safety protocols to maintain personal and coworker safety.
Education
High School Diploma -
Santa Fe Indian School
Santa Fe, NM06-2006
Skills
Multilingual Fluency: Proficient in Keresan, Tiwa, and American Sign Language (ASL); adept at facilitating communication across diverse cultural and linguistic landscapes
Relationship Management: Expert at building long-term rapport with stakeholders and clients through active listening and culturally informed engagement
Public Relations & Service: High-level customer service-orientation focused on brand loyalty and conflict resolution
Operational Supervision: Proven ability to oversee staff, manage workflows, and ensure team adherence to company standards
Cross-Functional Collaboration: Skilled in leading diverse teams to achieve shared goals through a positive, solution-oriented leadership style
Talent Development: Experienced in mentoring team members and fostering a collaborative, high-performance work environment
Revenue Generation: Strategic approach to product and service sales, utilizing consultative techniques to meet and exceed targets
Administrative Integrity: High degree of professional leadership
Technical Proficiency: Comprehensive computer literacy, including experience with [Microsoft 365, Excel, PowerPoint, Google Docs, Canva, QRcode generating]
Data Integrity & Documentation: Meticulous attention to detail in record-keeping, ensuring 100% accuracy in compliance and reporting
Process Optimization: Ability to streamline documentation workflows to improve organizational efficiency
Certification
- CPR/ AED/ First Aid
- Defensive Driving
- T.R.I.B.E.S Facilitator
- Youth Mental Health First Aid
Timeline
Tribal Home Visiting Program Coordinator
Pueblo of San Felipe
05.2022 - 12.2025
Family Health Educator- Tribal Home Visiting
Pueblo of San Felipe
05.2022 - 10.2023
Branch Supervisor
First Convenience Bank of Texas
08.2019 - 10.2021
Waitress
Pueblo Of Santa Ana
02.2013 - 12.2014
Wildland Firefighter
Bureau of Indian Affairs-Southern Pueblos Agency
02.2012 - 09.2014
High School Diploma -
Santa Fe Indian School