Open To Work
Antoinette Lacy
Detroit
Summary
Skilled Medical Office professional offering 40 years of experience cultivating seamless office operations. Personable and detail-oriented with proven track record of warmly welcoming patients and supporting needs. Quick learner proficient in office equipment operations and job-related software.
Highly-dependable individual with sound understanding of medical laws and ethics. Superior communication and organization skills. Possessing personable, honest and compassionate demeanor.
Overview
5
5
years of professional experience
Work History
Medical Office Assistant
Tenet Health System
Detroit
09.2017 - 04.2022
- Communicated with patients with compassion while keeping medical information private.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Collected payments from patients for services rendered.
- Assisted with referrals and prepared medical records for patients.
- Provided guidance to patients regarding their care plan or treatment options.
- Accurately entered billing codes into the computer system for reimbursement purposes.
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Assisted with scheduling follow-up appointments for patients after discharge from hospitalization.
- Performed routine laboratory tests such as urinalysis and blood draws.
- Maintained smooth flow of examinations to keep appointments on schedule.
- Maintained a clean work environment by adhering to infection control protocols.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Processed referrals for specialist visits or diagnostic tests.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Prepared patient charts prior to each appointment.
- Compiled and coded patient information or data in appropriate computer system.
- Interviewed patients to complete case histories and intake forms.
- Arranged hospital admissions for patients as required.
- Followed HIPAA guidelines to ensure confidentiality of patient information.
- Scheduled appointments for patients via phone and in person.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Greeted patients and visitors in a professional and friendly manner.
- Maintained medical supply inventory levels and ordered additional supplies when needed.
- Assisted physicians during examinations by providing instruments and supplies as needed.
- Submitted diagnosis and procedure codes for insurance companies.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Scheduled and confirmed patient appointments and consultations.
- Administered injections, immunizations, medications, or treatments as directed by physician protocol.
- Communicated effectively with other healthcare staff members regarding patient care plans.
- Routed laboratory or diagnostic results to appropriate staff.
- Checked vital signs such as temperature, pulse rate, respiration rate and blood pressure.
- Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
- Managed medical records using an electronic health record system.
- Verified insurance coverage for each patient visit.
- Cleaned and disinfected exam tables, trays and lamps to comply with infection control policy.
- Maintained confidentiality of records relating to clients' treatment
- Ordered and maintained supply inventory for medical office.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Medical Assistant Certicate - Medical Assistant
Ross Medical Educational Center
Oak Park, MI05-1985
High School Diploma -
Northern High
Detroit, MI06-1983
Skills
- Phone and Email Etiquette
- Patient Relations
- ICD-10 Coding
- Attention to Detail
- Multitasking and Organization
- Appointment Scheduling
- Insurance Billing Procedures
- Problem-Solving
- Insurance Verification
- OSHA Compliance
- Patient Flow
- Physician Assistance
- Records Management
- HIPAA Compliance
- Medical Records Maintenance
- Patient Charting
- Understanding of Medical Laws
- Knowledge of HIPAA Regulations
- Patient Care
- Schedule Management
- Insurance Billing
- Specimen Collection
- Regulatory Compliance
- Patient Referrals
- Healthcare Coding Competency
- Positive Attitude
- Electronic Charting
- Biohazard Waste Disposal
- Patient Screening
Pediatric Healthcare
Worked at 4727 St.Antoine, Universal Pediatric #404 Detroit Michigan from 2024-2025. DR. HELEN A.Byrd MD.
Work Preference
Job Search Status
Open to workWork Type
Full TimeSalary Range
$45000/yr - $200000/yrTimeline
Medical Office Assistant
Tenet Health System
09.2017 - 04.2022
Medical Assistant Certicate - Medical Assistant
Ross Medical Educational Center
High School Diploma -
Northern High