SHANTA S. ROBINSON
Queens,NY
Summary
To obtain a position within a dynamic medical organization, where my experience and education can be utilized to the fullest potential, and where I can advance my long term career goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Medical Office Assistant
NYU Winthrop University Hospital
Mineola, NY
10.2018 - Current
- Scheduled appointments for patients via phone and in person.
- Assisted with referrals and prepared medical records for patients.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Registered patients and scheduled appointments.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Maintained confidentiality of records relating to clients' treatment
- Received and screened telephone calls and visitors by determining or addressing needs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Measured vital signs and took medical histories to prepare patients for examination.
- Cleaned and maintained medical equipment following procedures and standards.
- Responded to patient callbacks and phone-in prescription refill requests.
- Educated patients about medications, procedures and physician's instructions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
Medical Assistant and Hyperbaric, Head Medical Assistant
North Well Health Wound Care Center
New Hyde Park, NY
09.2010 - 10.2018
- Preparing new patient charts with crucial medical history into electronically medical records
- Transcribe Medical Notes for all the Doctor's
- Electronically Order Medication and Pharmacy calls
- Patient vitals and blood sugars blood draws
- Assisting hyperbaric patient to compress and decompress
- Undressing bandages and exposing the wound for the doctor to examine
- Take wound measurement and photo to evaluation the progress of the wound
- Redressing the wound with Dynaflex or Unna Boots or Kling or also Kerlix
- Assisting the Doctor with certain procedure such as applying Apligraf, PriMartix, Grafix
- Oasis, and (skin substitute).
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Performed preliminary physical tests to accurately record results in patient history summary.
Phlebotomist
Maximum Staffing Solutions
Philadelphia, NY
03.2010 - 05.2010
- Developing X-ray film for Podiatry team
- Sterilizing instruments
- Keeping logs of all medication and updating all medication when expired
- Preparing all exam room with medical supplies
- Ordering supplies from Oracle PeopleSoft and HenrySchein
- Patient vitals were taken
- Assist Doctor in minor surgery
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Identified patients using proper procedures prior to specimen collection.
- Collected specimens for drug screens, paternity tests and alcohol tests.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
Phlebotomist/Floater
BioReference Laboratories
Elmwood Park, NJ
08.2008 - 03.2010
- Preparing specimen for processing and shipment
- Obtained culture and results, Following OSHA Guidelines
- Conducted various blood tests and updated results into paper and electronic charts.
- Processed client payments and collected appropriate billing information.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Identified patients using proper procedures prior to specimen collection.
- Prepared and packaged specimens for courier transport.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Collected specimens for drug screens, paternity tests and alcohol tests.
Education
FEMA -
02.2024
IS-0005 Hazardous Materials -
03.2018
IS-00700 (NIMS) National Incident Management System -
02.2018
ICS-100 Introduction to Incident Command System -
01.2018
Certification in Hyperbaric Medicine -
03.2013
Hempstead, NYMedical Office Assistant Program 1 Certification in Phlebotomist and Medical Assistant and CPR and EKG -
Franklin Career Institute
11.2012
Following O. S. H. A. guidelines -
New
01.2003
18 BLS CPR and AED -
Winthrop University Hospital
NorthWell
Skills
- HIPAA Compliance
- Written and Verbal Communication
- Computer Skills
- EMR Software
- Appointment Scheduling
- ICD-10 Coding
- Medical Software Applications
- Problem-Solving
- Insurance Verification
- Task Prioritization
- Phone and Email Etiquette
- OSHA Compliance
- Patient Flow
- Cleaning and Sanitizing
- Attention to Detail
- Medical Records Maintenance
- Multitasking and Organization
- Patient Relations
- Preparing Treatment Rooms
- Medical Report Preparation
- CPR Certified
- Administering Medications
- Epic Systems
- Supply Ordering
- Data Entry Software
- Advising Patents
- Medical Charting
- Taking Client Histories
References
References are available on request
Certification
- Nationally Certified Medical Office Assistant (NCMOA)
- Certified PHLEBTOMIST , NPA - [2008]
- Certified HYPERBARIC TECH , WINTHROP UNIVERSITY HOSPTIAL - [2012]
- BLS CPRAND AED Training - [2023]
Timeline
Medical Office Assistant
NYU Winthrop University Hospital
10.2018 - Current
Medical Assistant and Hyperbaric, Head Medical Assistant
North Well Health Wound Care Center
09.2010 - 10.2018
Phlebotomist
Maximum Staffing Solutions
03.2010 - 05.2010
Phlebotomist/Floater
BioReference Laboratories
08.2008 - 03.2010
FEMA -
IS-0005 Hazardous Materials -
IS-00700 (NIMS) National Incident Management System -
ICS-100 Introduction to Incident Command System -
Certification in Hyperbaric Medicine -
Hempstead, NYMedical Office Assistant Program 1 Certification in Phlebotomist and Medical Assistant and CPR and EKG -
Franklin Career Institute
Following O. S. H. A. guidelines -
New
18 BLS CPR and AED -
Winthrop University Hospital
NorthWell
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