Antoinette Laures
Tucson,AZ
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Scan Coordinator
Sprouts Farmers Market
06.2018 - Current
- Participated in regular team meetings to stay informed about company policies, procedures, and best practices relevant to the Scan Coordinator role.
- Monitored sales events for accuracy in scanning and signage, maintained current knowledge of weekly ad items and verified pricing integrity.
- Confirmed accurate price changes and prepared and printed daily price download for full visibility.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Sorted, logged and distributed price change paperwork, labels and tags and guided other team members in ordering and receiving tags.
- Researched scan error sheets and not-on-file sheets promptly, corrected errors found and kept log of manual retail price changes.
- Demonstrated attention to detail when entering data into the system, minimizing errors that could impact store operations negatively.
- Assisted in training new team members on proper scanning techniques and procedures for improved productivity.
- Completed special projects as assigned by store management, demonstrating adaptability and commitment to success.
- Contributed to a positive work environment by proactively addressing issues, collaborating with colleagues, and adopting a solution-oriented mindset.
Cashier Team Lead
Sprouts Farmers Market
01.2009 - 06.2018
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
Education
Bachelor of Science - Psychology
Grand Canyon University
05.2015
Associate of Applied Science - Liberal Arts
Pima Community College
05.2011
Skills
- Microsoft Office
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Multitasking and Organization
- Reliability
- Effective Communication
- Adaptability and Flexibility
- Self Motivation
- Problem-solving abilities
Hobbies
- Family and Faith
- Outdoors
- Soccer
- Snowboarding
- Gardening (I try)
- Boxer dogs
- Yard work is therapy
Timeline
Scan Coordinator
Sprouts Farmers Market
06.2018 - Current
Cashier Team Lead
Sprouts Farmers Market
01.2009 - 06.2018
Bachelor of Science - Psychology
Grand Canyon University
Associate of Applied Science - Liberal Arts
Pima Community College