Antoinette Lightner
Aurora,CO
Summary
Results-driven Billing Specialist II at Zoom Communications Inc., adept in billing reconciliation and invoice processing. Proven track record in implementing process improvements and optimizing workflows. Strong attention to detail and effective communication skills enhance customer account management and financial transactions. Expertise in Zuora and Salesforce ensures accuracy and efficiency in billing operations.
Overview
14
14
years of professional experience
Work History
Billing Specialist II
Zoom Communications Inc
Aurora, CO
05.2020 - Current
- Investigated billing discrepancies and processed refunds to maintain accuracy in financial records.
- Updated billing records across Zuora, Zendesk, ServiceNow, Salesforce, and OP databases.
- Implemented new billing policies to optimize operational workflows.
- Collaborated with team members to identify process improvements that enhanced efficiency.
Accounting/Finance Associate
Arrow Electronics, Inc.
Centennial, Colorado
11.2010 - 07.2019
- SiliconExpert - Billing
• Process billings into Zuora for new, add-on, and renewal business.
• Verify purchase orders, trade compliance, accounts payable email, start date sync, and product sync.
• Review signed license agreements (SLA) or signed statements of work (SOW).
• Close bookings, confirm Z quote, and run reports in Salesforce.
Aspencore - Billing • Process campaign IDs, and enter credit rebills for digital customers in GFS.
• Review customers' information in Salesforce.
AP Analyst
Power and Signal Group (PSG) - AP/Billing
• Reviewed and reconciled all supplier statements for trade and non-trade.
• Processed all supplier invoices into IBS*ASW/AS400 system for trade and non-trade.
• Ran weekly checks and mailed them out to trade and non-trade suppliers.
• Set up meetings with supplier A/R departments to review statements of accounts (SOA) monthly and to maintain relationships.
• Communicated with the materials and sales teams internally to ensure we successfully helped our suppliers.
Accounting Coordinator II
ECS Billing-Order Services
• Process drop ship purchase orders in ECS Oracle Receipts for all suppliers.
• Upload serial numbers in ECS Oracle Ascent.
• Determine if an item should be billed based on revenue recognition guidelines.
• Internal/external customer support.
• Ran the EDI report for NAC and billed the failed invoices in Mainframe.
• Reviewed and responded to incoming NAC emails from sales and AP.
Education
High School Diploma -
Aurora Community College, Accounting Principles I
Aurora, COSkills
- Zuora, Zendesk and Salesforce
- ServiceNow, OP and Oracle
- Billing reconciliation and invoice processing
- Customer account management
- Process improvement strategies
- Refund and payment processing
- Document verification and data entry
- Attention to detail
- Effective communication skills
- Problem solving and adaptability
- Team collaboration and support
- Financial transactions management
- Task prioritization and deadline adherence
- Billing best practices and revenue cycle management
- Accounts payable and receivable expertise
- General accounting support
- Active listening skills
- Vendor invoice processing and purchase orders
References
References available upon request.
Timeline
Billing Specialist II
Zoom Communications Inc
05.2020 - Current
Accounting/Finance Associate
Arrow Electronics, Inc.
11.2010 - 07.2019
High School Diploma -
Aurora Community College, Accounting Principles I
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