Kristen Crawford Bowman
Milford,USA
Summary
Project Manager with 10 years experience owning all stages of project lifecycle -from executed contract through scheduling labor and ordering product, to delivering final product on time and to client satisfaction. Have successfully utilized operations knowledge while learning a different side of the utility management business. Looking for an opportunity to take that experience back to a hands on Project Management role.
Overview
14
14
years of professional experience
Work History
Billing Specialist II
Realpage, Inc.
Remote
08.2022 - Current
- Generate high volume of prebills each month for student housing properties efficiently and accurately.
- Resolve discrepancies in prebills through detailed analysis and communication.
- Collaborate with cross-functional teams to streamline billing procedures and enhance accuracy.
- Monitor billing cycles for timely invoicing, reducing delays in revenue collection.
New Construction Project Manager II
RealPage, Inc.
Richardson, TX
03.2015 - 08.2022
- Maintained average of 80-100 sub-metering utility projects across U.S.
- All management for projects including, but not limited to, budget proposals, information set-up, material ordering/shipping/tracking, maintaining project progress/install counts/% completions, correspondence, submitting reports and producing releases for billing setup
- Worked closely with implementations and billing teams to transition projects to setup/billing phase
- Created Pay Apps/SOVs in compliance with contract parameters
- Tracked all project information in an in-house platform (MOSS)
- Used various programs to maintain programs after install and ensure warranty work is conducted and completed to client satisfaction (FOCUS & SalesForce program)
- Obtained/tracked certification and compliance documents on all sub-contractors and vendors
- Facilitated communication with external clients, site teams and trades, owners, property managers, & vendors
- Reworked operational protocols and SOPs during merger/acquisition
- Contributed to various vendors for system & equipment improvements and training structure
- Kept Monthly/Quarterly inventory management and reported to Accounting team
- Tracked various state agency regulations and maintain proper compliance
Installation Project Coordinator
Minol USA
Addison, TX
04.2012 - 03.2015
- Maintained approximately 130+ sub-metering installations projects nationwide
- Scheduling for 9 technicians-nationwide
- All coordinating for projectsincluding but not limited to: information set-up, material programming/ordering/shipping/tracking, documented project progress/install counts/% completions, correspondence, obtained/maintained insurance certifications
- Created and provided spreadsheets of install information for AMR department and assistance with meter configurations and setup
- Worked closely with sales team to transition projects to install phase and with implementations team to transition to billing
- Tracked all project information in various Excel spreadsheets and Salesforce program
- Managed external client relations via phone, mail & e-mail
- Programmed/assembled meter reading equipment for use onsite
- Conducted annual training for new project managers and technicians
Education
Excel I, II & III, Project Management, Accounting for Non-Accountants, Lean Office, Business Writing, Collaborative Change Management, Conflict Management
DCCC/Richland College
Skills
- Project Management
- Customer Relations
- Documentation
- Scheduling
- Data analysis
- Purchasing
- Financial reporting
- Microsoft Office (Excel, PP, Word, Project)
- Salesforce
- Adobe
- Peach Tree
- Solomon
- MOSS
- Focus
- TEAMS
Timeline
Billing Specialist II
Realpage, Inc.
08.2022 - Current
New Construction Project Manager II
RealPage, Inc.
03.2015 - 08.2022
Installation Project Coordinator
Minol USA
04.2012 - 03.2015
Excel I, II & III, Project Management, Accounting for Non-Accountants, Lean Office, Business Writing, Collaborative Change Management, Conflict Management
DCCC/Richland College