Antoinette Lorelike
Brockton,Massachusetts
Summary
To attain a challenging and exciting position in your company
Overview
41
41
years of professional experience
1
1
Certification
Work History
Training Coordinator
Boston Police Department
- Provided classroom training for all new hires of the Operations Division Emergency 9-1-1 Call Center; trained and tested staff in the Enhanced 9-1-1 emergency call answering computer system leading to state certification; trained and tested staff in the Association of Public-Safety Communications Officers (APCO) emergency call handling procedures including basic telecommunications protocols, telephone techniques and history of telecommunications; trained and tested staff in the Computer Aided Dispatch (CAD) system; provided other in-service training for staff including Harassment in the Work Place and Stress Management; interviewed new applicants; maintained statistical records for the Stolen Car Unit and the Neighborhood Interaction Unit
Enhanced 9-1-1 Call Taker
Boston Police Department
- Using the Computer Aided Dispatch system and the Vesta windows based Enhanced 9-1-1 computer answering system, classified and entered incoming emergency 9-1-1 calls using standard procedure; categorized specific elements of a call to determine the nature of the incident and the necessary level of response (Police, Fire, EMS or all); gathered pertinent information, i.e., type of weapon, suspect and vehicle descriptions and direction of flight.
Teletype Operator
- Experienced in sending administrative messages to other law enforcement agencies via the LEAPS and NCIC police telecommunications computer network; entered, located and cancelled pertinent records.
Police Dispatcher
Boston Police Department
01.1983 - 01.2024
- Under general supervision, the Dispatcher's job responsibilities include: receiving, transmitting and disseminating information both routine and emergency in nature received from 911 calls to police units in the field; utilizing various telecommunications equipment including but not limited to Computer Aided Dispatch (CAD), VESTA and Motorola Radio System; receiving and responding to requests from police units for information needed in the performance of their duties; querying various law enforcement databases (e.g
- Vehicle registrations and warrants); and other related duties.
Part Time Unit Coordinator
Brigham & Womens Hospital
01.2011 - 01.2018
- Under general Supervision of Charge nurse, duties included ordering needed supplies for the floor, checking and assigning phone equipment; updating room boards to show Dr’s RN and PCA’s responsible for patient, assisted and manned phones during code calls answered general questions for families and visitors updating EPIC for census purposes and all other related duties
Part Time Sales Associate
Sanctuary Bookstore
01.2001 - 01.2010
- Ringing up store purchases for customers
- Assisting customers in choosing gifts, ordering any special items needed, restocking shelves with merchandise, keeping store in order
- Answering any phone inquiries, closing out registers at the end of the night, and other related duties.
Education
GED -
High School
Boston, MACertificate in Court Reporting -
New England School of Court Reporting
Braintree, Ma05.2005
Certification
- APCO
- Vesta
- CAD
- Enhanced 9-1-1
- Basic Microsoft Windows
- Board of Probation (BOP) and Incident Tracking System
References
Available Upon Request
Timeline
Part Time Unit Coordinator
Brigham & Womens Hospital
01.2011 - 01.2018
Part Time Sales Associate
Sanctuary Bookstore
01.2001 - 01.2010
Police Dispatcher
Boston Police Department
01.1983 - 01.2024
Training Coordinator
Boston Police Department
Enhanced 9-1-1 Call Taker
Boston Police Department
Teletype Operator
GED -
High School
Certificate in Court Reporting -
New England School of Court Reporting
- APCO
- Vesta
- CAD
- Enhanced 9-1-1
- Basic Microsoft Windows
- Board of Probation (BOP) and Incident Tracking System