Antoinette Mazzella
Ozone Park,NY
Summary
Educator Assistant who has worked with multiple students in the last 20 years, who regularly attends professional development seminars, faculty meetings and parent-teacher conferences to remain connected to the needs of children and their parents. Educator Assistant who enjoys assisting children requiring extra support to complete tasks and learn new concepts, bringing a strong background in child psychology and development, as well as expertise in classroom and crisis management. Educational professional accomplished in organizing teacher curricula, assisting with lessons and collaborating with other professionals to provide the highest level of education for each student. Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
24
24
years of professional experience
Work History
Front Desk Secretary/Customer Service
Dr. Morton Zinberg
Howard Beach, NY
04.2020 - Current
- Professionally and courteously verified appointment times with patients.
- Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Thoroughly researched newly identified diagnoses and/or medical procedures to expand skills and knowledge.
- Adeptly managed a multi-line phone system and pleasantly greeted all patients.
- Verified patients’ eligibility and claims status with insurance agencies.
- Prepared patient charts accurately and neatly for the doctor.
- Diligently filed and followed up on third party claims.
- Prepared patient charts, pre-admissions and consent forms as necessary.
- Pre-certified medical and radiology procedures, surgeries and echocardiograms.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Resourcefully used various coding books, procedure manuals and on-line encoders.
- Accurately posted and sent out all medical claims.
- Maximized clerical staff productivity by reorganizing training program and effectively supervising employees.
Educator Assistant
NYC Department of Education
PS 63q, MS202q, P9@882 (D75), Currently PS316 Queens Explorers
09.2000 - Current
- Instructed small groups of students in basic concepts such as the alphabet, shapes and color recognition.
- Assisted the classroom teacher in supervising snack time and indoor and outdoor play.
- Led reading and arts and crafts lessons.
- Identified warning signs of emotional or developmental problems and reported to parents.
- Prepared instruction materials, including making copies, constructing bulletin boards and setting up work areas.
- Kept classrooms clean by sterilizing and disinfecting toys and surfaces.
- Maintained head count and attendance sheets.
- Reported on student progress, behavior and social skills to parents.
- One-on-one or small group instruction as outlined by the teacher.
- Reinforcing behavior through the use of positive behavior support.
- Teaching daily living skills such as independent feeding, dressing, toileting.
- Writing anecdotal information concerning student behavior.
- Guiding and assisting students in small group instruction settings with class routines and in transitioning from one activity to the next.
- Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Oversaw groups of students at school and off-site locations, maintaining optimal safety and security.
- Organized classroom materials to help teachers prepare for daily instruction and activities.
Education
Education
Kingsborough Community College
Skills
- Certified Teacher Assistant
- Organized
- Special education
- Summer camp counselor
Additional Information
References available upon request.
Languages
Italian
Native or Bilingual
Timeline
Front Desk Secretary/Customer Service
Dr. Morton Zinberg
04.2020 - Current
Educator Assistant
NYC Department of Education
09.2000 - Current
Education
Kingsborough Community College