Antoinette M Greenwood
Pasadena,TX
Summary
Results-driven operations and management professional with a proven track record of team leadership. Expertise in product merchandising, inventory control, and budget administration. Adept at providing exceptional hospitality and accommodation services while ensuring optimal employee training and development. Skilled in implementing effective loss prevention strategies to safeguard company assets.
Overview
13
13
years of professional experience
Work History
Driver, Warehouse Orders
Ezee Fiber
Houston, TX
04.2024 - Current
- Performed daily vehicle inspections, identifying potential issues before they escalated into costly repairs.
- Maintained safe driving records by strictly following traffic rules and regulations.
- Loaded and unloaded trucks using pallet jacks or forklifts when required, ensuring proper handling of items.
- Provided exceptional customer service at the point of delivery, addressing concerns and answering questions as needed.
Store Manager
Ralston Discount Liquor Store
Houston, TX
04.2021 - 03.2024
- Set clear expectations for team performance, conducted periodic evaluations, and implemented corrective actions or merit increases
- Provided consistent feedback and training to empower team members in confident and personable service-delivery
- Met business and customer needs consistently, properly organizing schedules, inventory, and team assignments to handle expected demands
- Monitored budgets and employed comprehensive loss prevention and inventory management strategies to meet goals
- Led team by example to maintain focus on performance and achieving targets
- Coordinated employee schedules for optimum performance and shift coverage
- Oversaw employee recruiting, onboarding and training on store procedures.
Closing Manager
Dollar General
Pasadena, TX
02.2020 - 04.2021
- Mentored team members individually to improve production and quality
- Helped team members tackle daily workloads with confidence through empowered training and motivational strategies
- Prepared team schedules with focus on maintaining optimal employee coverage for business needs.
Order Replenishment Merchandiser
Coca-Cola Enterprises
Houston, Texas
05.2016 - 02.2020
- Prioritized task load with minimal supervision and sound judgment
- Kept floor stock at adequate levels with timely replenishments from storage to sales floor
- Implemented and executed plan-o-grams in-line with store presentation guidelines
- Adapted tagging, rotating and product placement methods based on individual retailer requirements
- Maintained inventory by checking in deliveries, pricing items and stocking merchandise.
Customer Service Representative
Walmart
Houston, TX
01.2012 - 05.2016
- Answered customer questions about policies and procedures with friendly and knowledgeable approach
- Investigated and resolved customer concerns related to order inquiries and delivery tracking
- Maximized satisfaction by anticipating needs and consistently offering expert support
- Built trusting relationship with customers to better understand needs
- Addressed and resolved customer concerns and complaints
- Processed customer exchanges, refunds and bill adjustments to correct product or service problems
- Determined charges for services requested, collected deposits and payments, or arranged for billing.
Skills
- Team leadership
- Product merchandising
- Inventory control
- Budget administration
- Hospitality and accommodation
- Employee training
- Loss prevention
- Type or edit your skills here
Timeline
Driver, Warehouse Orders
Ezee Fiber
04.2024 - Current
Store Manager
Ralston Discount Liquor Store
04.2021 - 03.2024
Closing Manager
Dollar General
02.2020 - 04.2021
Order Replenishment Merchandiser
Coca-Cola Enterprises
05.2016 - 02.2020
Customer Service Representative
Walmart
01.2012 - 05.2016