Registered Nurse and healthcare leader with experience in ambulatory care, acute care, and clinical operations. Skilled in staff supervision, nursing operations, workflow development, and care coordination across diverse healthcare settings. Proven ability to lead teams, improve processes, and implement technology-enabled solutions that enhance efficiency, standardize practice, and support high-quality patient care.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Registered Nurse II – Prior Authorization & Referral
Texas A&M University – University Health Services
09.2025 - Current
Manage prior authorizations and specialty referrals to ensure timely access to medications, diagnostic imaging, durable medical equipment, and specialty services.
Developed centralized workflow resource to streamline access to HIV PrEP, LARC, laboratory, acne, and radiology services.
Designed Excel-based chart audit tools and documentation resources to improve consistency and support clinical operations.
Enhanced departmental SharePoint resources by organizing policies and workflow references, improving accessibility for staff.
Developed a Microsoft Forms solution to streamline employee milestone submissions and improve internal communication.
Led nursing policy planning activities and collaborated on revisions to clinical documentation and rounding tools.
Created staff education resources, workflow guides, and decision trees to support efficient clinical practice.
Care Coordinator I
CHI St. Joseph Health
04.2023 - 09.2025
Coordinated multidisciplinary care, utilization review, discharge planning, and transitions of care to ensure seamless patient experiences.
Collaborated with providers and community partners to enhance patient outcomes and ensure continuity of care.
Educated patients and families on treatment plans and available resources to empower informed health decisions.
Inpatient Services Manager
CapRock Hospital
04.2022 - 04.2023
Supervised a multidisciplinary team of 17+ Registered Nurses and Patient Care Technicians.
Directed hiring, onboarding, scheduling, PTO approval, performance evaluations, coaching, and corrective action to build a cohesive and skilled nursing team.
Managed daily staffing operations to maintain safe and efficient patient care coverage.
Oversaw utilization review, discharge planning, and interdisciplinary care coordination using Milliman Care Guidelines (MCG) to enhance patient outcomes.
Developed onboarding resources and competency-based education materials to support staff development.
Acted as clinical and operational resource for nursing staff and departmental initiatives, supporting improved patient care delivery.
Registered Nurse – Float Pool
CapRock Hospital
10.2021 - 04.2022
Provided nursing care in emergency and inpatient settings, adapting to clinical priorities.
Administered medications and treatments per physician orders to ensure patient safety and care standards.
Collaborated with multidisciplinary teams to develop and implement individualized patient care plans.
Monitored vital signs and assessed patient conditions, ensuring timely interventions for critical situations.
Registered Nurse – Intermediate Care Unit
Baylor Scott & White Health
01.2020 - 10.2021
Delivered high-acuity nursing care to medically complex patients, ensuring optimal patient outcomes.
Trained and mentored new nursing staff on clinical procedures and protocols, enhancing team competency.
Administered medications and monitored vital signs for patients in intermediate care unit.
Collaborated with multidisciplinary teams to develop and implement patient care plans.
Educated patients and families on disease management and post-discharge care protocols.
Advanced Emergency Medical Technician
Walker County EMS
04.2017 - 01.2018
Conducted advanced prehospital assessments and delivered emergency interventions to stabilize patients.
Administer advanced life support techniques during critical emergency situations.
Collaborate with multidisciplinary teams to ensure optimal patient care and safety.
Conduct thorough patient assessments to identify medical emergencies and determine treatment plans.
Phlebotomist / Emergency Department Technician / Unit Clerk
Huntsville Memorial Hospital
01.2015 - 04.2017
Facilitated emergency department operations, specimen collection, and optimized patient flow.
Collected blood samples using venipuncture and capillary methods, ensuring patient comfort and safety.
Processed lab specimens accurately, adhering to established protocols for handling and transportation.
Maintained accurate records of patient interactions and sample collection, ensuring compliance with regulatory standards.
Emergency Department Technician
Novant Prince William Medical Center
07.2013 - 10.2014
Supported licensed healthcare professionals in providing timely emergency patient care.
Provided direct patient care in fast-paced emergency department environment.
Assisted physicians with diagnostic procedures and treatment interventions.
Monitored and documented vital signs and patient conditions accurately.
Education
Bachelor of Science - Nursing
University of Texas At Arlington
Arlington, TX
12-2019
Skills
Prior Authorization
Referral Management
Clinical Support
Care Coordination
Clinical Documentation
Operations
Clinical Data Analysis
Workflow Development
Electronic Health Records
Technology
Microsoft 365 Solutions
Staff Training
Accomplishments
Supervised a multidisciplinary team of 17+ Registered Nurses and Patient Care Technicians.
Developed workflow resources supporting multiple ambulatory service lines.
Led nursing policy planning activities supporting AAAHC accreditation readiness.
Certification
Registered Nurse – Texas
Basic Life Support (BLS)
Advanced Cardiovascular Life Support (ACLS)
Pediatric Advanced Life Support (PALS)
Timeline
Registered Nurse II – Prior Authorization & Referral
Texas A&M University – University Health Services
09.2025 - Current
Care Coordinator I
CHI St. Joseph Health
04.2023 - 09.2025
Inpatient Services Manager
CapRock Hospital
04.2022 - 04.2023
Registered Nurse – Float Pool
CapRock Hospital
10.2021 - 04.2022
Registered Nurse – Intermediate Care Unit
Baylor Scott & White Health
01.2020 - 10.2021
Advanced Emergency Medical Technician
Walker County EMS
04.2017 - 01.2018
Phlebotomist / Emergency Department Technician / Unit Clerk