Antoinette Murphy
Program Manager
Warner Robins,GA
Summary
Dynamic bilingual professional with over nine years of distinguished leadership experience in the U.S. Air Force, including four years dedicated to Equal Opportunity Services. Expertise in delivering complex projects and programs with precision, ensuring alignment with organizational goals and regulatory standards. Extensive background in strategic planning, operations management, and mission execution within high-pressure environments. Recognized for exceptional skills in administration, communication, and climate management, consistently fostering teamwork, enhancing performance, and driving organizational effectiveness.
Overview
14
14
years of professional experience
Work History
Command Support Specialist, Master Sergeant
US Air Force
08.2021 - 06.2025
- Create Defense Travel System (DTS) authorizations to enable deployment and temporary duty travel for personnel.
- Maintain accurate records for 250+ member profiles, ensuring data integrity and readiness.
- Manage personnel records and transactions within the Military Personnel Data System (MILPDS), including awards, decorations, and manpower documentation.
- Coordinate with the National Guard Bureau (NGB/A4) Functional Area Manager to allocate maintenance personnel for missions and exercises.
- Provide leadership and generate personnel reports and statistics to inform decision-making processes.
- Implement emergency preparedness plans to ensure continuity during natural disasters and wartime incidents.
- Oversee duty status reporting, including leave, temporary duty, hospitalization, quarters assignments, and casualty notifications.
- Process administrative support actions for unit programs such as fitness assessments, in/out-processing, and evaluations, ensuring accountability of Air Force personnel.
- Prepare and process administrative actions, including Article 15s, letters of reprimand, investigation reports, unfavorable information files, and separation actions.
Support Services Specialist, Equal Opportunity EO, Technical Sergeant
Georgia Air National Guard
01.2019 - 07.2021
- Develop and implement an online virtual class via Evolve365 to maintain training continuity during the COVID-19 pandemic.
- Ensure timely completion of office tasks through the Aeromedical Services Information Management System (ASIMS).
- Prepare presentations, schedule training facilities and GSA vehicles, including the development of educational material for mission readiness.
- Brief Command Staff on policies, protocols, regulations, resources, and complaint processes.
- Gather and assess evidence for investigations while coordinating with leadership and advisory personnel.
- Maintain comprehensive incident report documentation.
- Serve as liaison for the HOPE initiative, connecting individuals with resources and support services.
- Manage relationships with internal and external helping agencies to strengthen program support.
- Developed training materials and conducted workshops to improve staff knowledge and efficiency.
- Conduct Wing-wide outreach and deliver unit-call briefings for Commanders and the workforce.
- Generate and issue weekly updates on Defense Equal Opportunity Climate Survey (DEOCS) results to leadership.
- Construct and maintain the office unit SharePoint site to improve information sharing and accessibility.
- Manage record transfers from physical paperwork to secured electronic storage systems.
- Facilitated communication between departments to enhance service delivery and resolve client inquiries.
Staff Sergeant, Health Systems Technician (4AO)
Georgia Air National Guard
01.2017 - 11.2019
- Instruct CBRN training courses for the Defense Institute for Medical Operations (DIMO), including NATO Mission in Papa', Hungary.
- Serve as Drug Testing Program Administrative Manager for the 116th Medical Group, overseeing compliance and reporting.
- Mentor and instruct personnel as a Sexual Assault Prevention and Response (SAPR) program lead.
- Complete the Baldridge Leadership Course to strengthen leadership and organizational management skills.
- Volunteer for the Louisiana Care Individual Readiness Training (IRT) Mission, supporting military readiness and community health initiatives.
- Recognized as a Top 5 Outstanding Performer for advancing military readiness and assisting underserved communities.
- Manage patient check-in, ensuring smooth flow and accurate routing for clinical services.
- Triage patients and distribute eyeglasses, serving 100+ individuals.
- Educate the community on available services and resources.
- Manage scheduling protocols and translation for patients to access medical care and referrals.
- Recognized by the 150th Special Operations Wing Medical Group Commander for outstanding service.
- Attend Pre-Health Trauma Life Support Training and Peripheral Vascular Disease Training to strengthen medical readiness.
- Volunteer with the American Red Cross and local Fire Department, providing smoke detector education, training, and installation within the community.
- Complete Operations Security (OPSEC) training to safeguard sensitive information.
- Aid with check-in duties during Unit Training Assemblies (UTAS).
Senior Airman, Health Systems Technician (4AO)
New Mexico Air National Guard
08.2012 - 12.2016
- Support medical staff across multiple squadron assignments, ensuring patient care and operational readiness.
- Provide patient support by addressing technical and medical communication needs while handling customer service inquiries.
- Manage the transfer of medical records to electronic databases and the STR Processing Center.
- Respond to inquiries by researching information and delivering solutions through written correspondence, telephone, and electronic communication.
- Managed installation and configuration of operating systems and applications.
- Played a key role in streamlining record migration to cloud-based services, minimizing disruption to daily operations during the transition period.
Mental Health Technician/Nurse
Desert Hills Behavioral & Mental Residential Health Facility
04.2013 - 12.2015
- Encourage clients to focus on recovery goals and actions needed to maintain stability and reintegrate into the community.
- Observe patient conditions, document behaviors, and support treatment plans.
- Collaborated with multidisciplinary teams to enhance overall treatment strategies and outcomes.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Admit and discharge patients, ensuring proper documentation and transition of care.
- Provided direct patient care, ensuring safety and well-being in residential setting.
- Assisted in implementing individualized treatment plans for diverse mental health needs.
- Facilitated group therapy sessions, fostering communication and support among residents.
Practicing Nurse
Pediatric Health Services
01.2011 - 01.2012
- Monitored vital signs and patient progress, ensuring timely interventions.
- Assessed intravenous fluid treatments to support patient recovery.
- Educated families on health management and preventive care practices.
- Administered medications and treatments according to pediatric care protocols.
- Conducted health assessments and screenings for diverse pediatric populations.
Education
Bachelor of Science - Biology, African American Studies
University of New Mexico
Albuquerque, NM01.2008
Bachelor's Degree - Healthcare Administration
Pima Medical Institute
Albuquerque, NM01.2025
Airmen Leadership School - undefined
Airmen Leadership School
McGee-Tyson, TN01.2018
Associate's Degree - Health Care Management
Community College of the Air Force
Montgomery, AL01.2016
Associate's Degree - Nursing
PIMA Medical Institute
Albuquerque, NM01.2012
Skills
- Project & Schedule Management
- Communication & Interpersonal Skills
- Problem Solving & Results-Oriented
- Administrative & Managerial Support
- Compliance & Policy Implementation
- Microsoft Office Suite Proficiency
- Forecasting & Planning
- Customer Service & Research
Timeline
Command Support Specialist, Master Sergeant
US Air Force
08.2021 - 06.2025
Support Services Specialist, Equal Opportunity EO, Technical Sergeant
Georgia Air National Guard
01.2019 - 07.2021
Staff Sergeant, Health Systems Technician (4AO)
Georgia Air National Guard
01.2017 - 11.2019
Mental Health Technician/Nurse
Desert Hills Behavioral & Mental Residential Health Facility
04.2013 - 12.2015
Senior Airman, Health Systems Technician (4AO)
New Mexico Air National Guard
08.2012 - 12.2016
Practicing Nurse
Pediatric Health Services
01.2011 - 01.2012
Bachelor's Degree - Healthcare Administration
Pima Medical Institute
Airmen Leadership School - undefined
Airmen Leadership School
Associate's Degree - Health Care Management
Community College of the Air Force
Associate's Degree - Nursing
PIMA Medical Institute
Bachelor of Science - Biology, African American Studies
University of New Mexico
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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