ANTOINETTE M YOUNG
Sanford,NC
Summary
Proactive Project Manager with strong communication skills and a focus on process optimization. Skilled in managing multiple tasks in fast-paced environments while addressing issues efficiently and supporting team objectives. Holds an active TS/SCI security clearance and Security + CE certifications.
Overview
1
1
Certification
17
17
years of professional experience
Work History
INFRASTRUCTURE/ SYSTEMS ADMINISTRATION T3
Caci Int.
01.2022 - Current
- as enterprise system administrator, performed backend tier 3 support for elevated network issues for remote desktop services (RDS), print services, workspace one, MDM remote kits, AMHS administration, AD administration, thin client triage support, and account management
- Executed Windows OS Server maintenance routines following DISA STIG guidelines, strengthening enterprise infrastructure and reducing system vulnerabilities.
- Served as primary technical point of contact for emergency AMHS failures, coordinating resolution with internal maintenance teams and third-party vendors.
- Managed server migration initiatives, converting legacy print server infrastructures to streamline print management across JSOC enterprise wide.
- Performed enrollment and management of managed remote kits for over 2000 cross-platform devices, covering iOS, Android, macOS, and Windows 10/11.
- Diagnosed tier 3 technical escalations affecting print server stability, spooler performance, and network connectivity, then implemented resolutions.
- Configured Remote Desktop Services (RDS) by deploying and managing RDS farm session hosts and connection brokers for secure, seamless remote access for end user internal and external to the command.
- Configured and monitored virtual machines using VMware vSphere.
- Resolved complex thin client registration problems by identifying check-in failures and mitigating configuration drift with WMS event logs and remote diagnostic tools.
- Completed hardware and software installations, re-imaged computers, and supported software applications to enable operational efficiency.
- Provisioned user accounts and access permissions in alignment with role-based access control principles, company security policies, and least-privilege practices.
PC TECHNICIAN/ DESKTOP SUPPORT TECH
Jacobs
08.2018 - 01.2022
- Installed, managed and remotely configured local systems to specifications on classified and top-secret networks
- Managed and resolved an average of 20+ IT support tickets daily using ServiceNow, BMC Remedy ticketing systems ensuring adherence to SLAs
- Performed life-cycle replacements of local system, mobile devices, printers, VTC suites, and more
- experience with workstation administration utilizing active directory, remedy, share point, and SOCOM MDM services
- Experience with maintaining technical and procedural documentation specific to USSOCOM enterprise mobile device configurations, technical support, processes, and procedures
- Provided user familiarization and guidance for USASOC enterprise mobile and Hypori device functions as requested
- Provided basic troubleshooting and coordinating vendor support for Mobile Device Hardware for Apple, and Samsung Mobile Device.
Network Support Technician
Insight Global/AT&T
02.2018 - 08.2018
- Managed customer care inquiries using AT&T ticketing system in NOC environment, ensuring timely issue resolution.
- Coordinated order and technician dispatches for onsite resolution for Calnet 3, facilitating efficient service delivery.
- Executed routine troubleshooting of managed edge, LAN, MLAN, MRS, and Centrex systems to maintain operational integrity.
- Performed routine troubleshooting of managed EDGE, LAN, MLAN, MRS and CENTREX systems.
- Performed all scheduled maintenance activity on the servers and operating systems supported
SIGNAL SUPPORT SPECIALIST (25U)
US Army
10.2009 - 03.2017
- Operated Tandberg video teleconference (VTC) technologies on 3 different classified networks to to manage users.
- Troubleshoot Windows 7, VOIP, Password reset (remedy), & scheduled meetings using MS Exchange email server.
- Work with Helpdesk Ticketing systems to track issues and prioritize
- Re-imaged machines with NEC software
- Perform wiring (CAT5) on internet & phone installations: signal probes, crimpers, cable testers, & multimeters
- Develops & executes communications security management (COMSEC) policies
- Organized hardware inventory and warranty issues replacing processors, and memory cards
Education
High School Diploma -
Garner Senior High School
Garner01-2008
Bachelor of Science - Information Technology
Western Governors University
Salt Lake City, UT08-2028
No Degree - Information Technology
My Computer Career
Raleigh08-2017
Skills
- Mobile Device Management
- Service Now Ticketing System
- BMC Remedy Ticketing System
- Computer Management
- VMware Management
- Attention to detail
- AMHS administration
- Remote Desktop Management & Support
- Print Service Management
- Account Management
- Information Security
- Vendor Coordination
- Customer Service
- Desktop support
Certification
CompTia Secuirity + 701
Timeline
INFRASTRUCTURE/ SYSTEMS ADMINISTRATION T3
Caci Int.
01.2022 - Current
PC TECHNICIAN/ DESKTOP SUPPORT TECH
Jacobs
08.2018 - 01.2022
Network Support Technician
Insight Global/AT&T
02.2018 - 08.2018
SIGNAL SUPPORT SPECIALIST (25U)
US Army
10.2009 - 03.2017
No Degree - Information Technology
My Computer Career
High School Diploma -
Garner Senior High School
Bachelor of Science - Information Technology
Western Governors University