Antoinette Nichols
Aramark
Killeen
14
years of professional experience
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations. Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Work History
Concierge
1 Year- Delivered personalized guest services, resolving requests promptly and maintaining service standards.
- Managed concierge desk communications, directing inquiries and escalating issues when needed.
- Trained new staff on guest service procedures, ticketing workflows, and service recovery.
- Improved guest satisfaction by handling complaints professionally and delivering timely solutions.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
Transporter
1 Year 8 Months- Transported patients, supplies, and equipment safely across facilities, following established routes and service standards.
- Coordinated daily transport requests, prioritizing urgent transfers and maintaining timely service response.
- Inspected transport equipment before use, reporting defects and completing required safety checks.
- Assisted nursing and operations staff with patient movement, ensuring respectful, secure handling.
Event Staff Member
1 Year 7 Months- Gave guests first-rate service and support and worked to resolve concerns to mutual satisfaction.
- Answered questions about game rules and establishment policies.
- Announced or described attractions to patrons, enticing customers to games and other entertainment.
- Circulated among guests to preserve safety and order and protect venue property.
- Refused admittance to unwelcome persons or persons without tickets or passes.
- Monitored activities to enforce rules and safety procedures or arrange removal of unruly patrons.
- Greeted or assisted patrons entering or exiting facility.
- Set up and tore down equipment for large scale events, conferences and graduations.
Delivery Driver
10 Months- Transported and safely delivered items to prevent damage or loss.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Inspected vehicle and maintained gas, oil and water levels.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
Assembly Line Worker
2 Months- Contributed to team-based environment to maintain line productivity and meet expected deadlines.
- Completed accurate assembly work by positioning and aligning components.
- Collaborated with team members to complete demanding projects under tight deadlines.
- Worked through each required task and step in production processes.
- Recognized defective material and reported issues to management.
- Used established assembly instructions to complete jobs.
Medical Assistant
- Educated patients about medications, procedures and physician's instructions.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
Driver, Warehouse Orders
3 Months- Operated delivery vehicle safely while completing warehouse orders and adhering to routing instructions.
- Loaded and secured packages efficiently to prevent damage during transport.
- Verified order accuracy against manifests before dispatching shipments.
- Inspected vehicle condition and reported maintenance issues promptly.
- Navigated assigned routes while maintaining timely, dependable deliveries.
- Followed safety procedures for lifting, handling, and transporting materials.
- Supported smooth workflow by organizing returns and undeliverable packages.
- Performed daily vehicle inspections, identifying potential issues before they escalated into costly repairs.
Property Management Administrative Assistant
1 Year 4 Months- Managed tenant communications, resolving inquiries and routing issues to appropriate property management staff.
- Coordinated maintenance requests, scheduled vendors, and tracked work orders through completion.
- Processed lease documents, renewals, and compliance paperwork with strong attention to accuracy.
- Maintained organized digital and physical records for tenants, properties, and administrative files.
- Improved office workflows by standardizing document handling and administrative tracking procedures.
- Supported property managers with reporting, correspondence, and daily operational priorities.
Teleperformance
1 Year 3 Months- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Self-motivated, with a strong sense of personal responsibility.
Teleperformance
4 Years 3 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Education
- Cosmetology
GED
- Data Entry
- Real Estate
Skills
Project Scope Assessment
Power and Hand Tool Operation
Subcontractor Relations
Residential Construction Specialist
Job Bidding
Superb Management Skills
Safety Understanding
Experience in Leadership
Team Building
Customer Service
Organizational Skills
Team Management
Active Listening
Education and Training
other,other,other,other
Timeline
Concierge
Aramark
10.2025 - CurrentRead More
Transporter
Aramark
02.2024 - 10.2025Read More
Event Staff Member
Wonolo
03.2022 - 10.2023Read More
Assembly Line Worker
Wonolo
01.2022 - 03.2022Read More
Medical Assistant
Wonolo
01.2022 - 01.2022Read More
Delivery Driver
WONOLO
12.2021 - 10.2022Read More
Driver, Warehouse Orders
Amazon
06.2020 - 09.2020Read More
Property Management Administrative Assistant
Flood Real Estate
06.2017 - 10.2018Read More
Teleperformance
Customer Service Rep
02.2017 - 05.2018Read More
Teleperformance
Customer Service Rep
06.2012 - 09.2016Read More
Central Texas College
from Real Estate
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Texarkana College
from Data Entry
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Texarkana College
GED
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College of Cosmetology
from Cosmetology
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