ANTOINETTE RUSSELL
Hayden,Idaho
Summary
Knowledgeable Fiscal Specialist specializing in State-Federal Funding and bringing 15 years of related experience. Conscientious about completing thorough reviews to better serve client needs with current, effective systems. Excellent decision-making and prioritization skills. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
9
9
years of professional experience
4
4
Certificates
41
41
years of post-secondary education
Work History
Assistant Manager
- In private club which included doing inventory, invoicing, bill paying, employee hiring and termination, owned a business and did all the AR/AP, business taxes, and all employee payroll and benefits paperwork
- Also, worked for WSU Small Business Development which included spreadsheet development for tracking the grant and match for the program as well as the employee supporting paperwork
- Reported directly to the SBDC Director.
Fiscal-Benefits Specialist
SLStart/AacresWA llc
Spokane, WA
08.2016 - 01.2020
- Monitored data integrity and confidentiality by observing strict regulations and procedures
- Communicated effectively via email, phone and face-to-face with plan participants to resolve issues pertaining to health and welfare benefits
- Resolved interpersonal conflicts by listening, finding common ground and building relationships
- Recognized by management for providing exceptional customer service.
Nanny
Caregiver Special Needs Children, Washington DSHS
Spokane, WA
08.2015 - 08.2016
- Monitored vital signs and medication use, documenting variances and concerning responses
- Helped clients with personal needs from exercise to bathing and personal grooming
- Assisted with meal planning to meet nutritional plans
- Fostered independence in disabled individuals while closely monitoring safety at all times
- Reported concerns to supervisory to maintain optimal care for all client needs
- Transported patients to and from medical, dental and personal care appointments
- Fostered relationship with client, providing companionship and counseling
- Improved patient outlook and daily living through compassionate care
- Maintained clean and well-organized environment to promote client happiness and safety.
Support Specialist
Skil' Skin
Spokane, WA
04.2011 - 08.2015
- Gathered, organized and validated data
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Documented conversations with customers to track requests, problems and solutions
- Answered customer questions and addressed concerns, resulting in 20% reduction in complaint calls
- Created and implemented process improvements to reduce workloads and bolster callback efficiency
- Trained new employees each in procedures and policies in order to maximize team performance
- Upheld privacy and security requirements established by regulatory agencies.
Education
Automated Accounting Certification: Accounting and Finance -
Rocky Mountain Business Academy, Seattle Community College
Certification: Medical Billing Coding Certification - undefined
online coursework in Medical Billing and Coding and Medical Terminology - undefined
Pierce College
Skills
Highly skilled in Office 365 ACA standards knowledgeEmployee benefits practices Verbal and written communication
Staff Management
Budgeting
Staff supervision
Employee scheduling
Operations management
Training
Certification
Automated Accounting
Timeline
Fiscal-Benefits Specialist
SLStart/AacresWA llc
08.2016 - 01.2020
Nanny
Caregiver Special Needs Children, Washington DSHS
08.2015 - 08.2016
Support Specialist
Skil' Skin
04.2011 - 08.2015
Assistant Manager
Automated Accounting Certification: Accounting and Finance -
Rocky Mountain Business Academy, Seattle Community College
Certification: Medical Billing Coding Certification - undefined
online coursework in Medical Billing and Coding and Medical Terminology - undefined
Pierce College