ANTOINETTE TATE
Columbus,MS
Summary
Responds to customer inquiries with courtesy and professionalism. Skilled at accepting high volumes of inquiries, researching information and explaining details. Cheerful and upbeat, creating a friendly environment and minimizing complaints with top-notch service.
Overview
5
5
years of professional experience
Work History
Work From Home Customer Service Representative
United HealthCare
10.2024 - Current
- Answered inbound calls to greet and assist customers with various needs and questions.
- Resolved customer inquiries, complaints, and issues providing insightful solutions.
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.
- Build strong knowledge of the product line to assist customers in selecting products.
Work From Home Customer Service Representative
Broadpath
01.2023 - 07.2024
- Interacted with customers over the phone to address concerns and answer questions.
- Maintained customer accounts, recording pertinent information.
- Made product and service recommendations based on customer needs.
- Assisted customers with product and order status inquiries and processed adjustments.
Work From Home Customer Service Representative
Teleperformance
03.2021 - 01.2023
- Approved verifications to resolve customer issues.
- Ensured confidentiality of customer information.
- Checked account balances and sent monthly statements.
- Reset online accounts for mobile access.
- De-escalated customer concerns effectively.
Skills
Appointment Scheduling
Data Entry
Computer Proficiency
Critical Thinking
Microsoft Office
Microsoft Excel
Member Account Management
De-Escalation Techniques
Technical Support
Active Listening
Timeline
Work From Home Customer Service Representative
United HealthCare
10.2024 - Current
Work From Home Customer Service Representative
Broadpath
01.2023 - 07.2024
Work From Home Customer Service Representative
Teleperformance
03.2021 - 01.2023