Antoinette Turner
Denton,TX
Summary
Dedicated Nursing Unit Manager with highly developed skills in staff recruiting and training. Promotes best practices by enforcing high standards of care and delegating important assignments. Implements discharge plans that lead to faster patient checkouts.
Attention to detail Dependable Excellent communication Skills Issue resolution Multi-task and negotiation Outstanding people skills, Exhibits a positive attitude and exhibits exemplary work ethic and willingness to learn new processes and techniques. Skilled at improving processes, maximizing team productivity and reducing costs to achieve sustainable nursing home operations. Familiar with employee motivation and retention strategies, resident relations and accreditation requirements.
Overview
32
32
years of professional experience
Work History
Nursing Unit Manager Pediatric Specialty
Kaiser Permanente Santa Clara
Santa Clara, California
04.2020 - Current
- Evaluated and monitored care and services throughout shift to improve quality levels by 3% margin.
- Coordinated nursing activities and staffing with health-related, therapeutic and support services to streamline service delivery.
- Developed and distributed nursing assignments for unit employees that outlined individual and group tasks.
- Created, implemented and evaluated programs that promoted staff recruitment, retention and development.
- Reviewed staffing patterns, quantities and nursing units' census to meet resident needs and budgetary controls.
- Determined and nursed special care cases and arranged professional consultation sessions for patients.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Communicated with patients, ensuring that medical information was kept private.
- Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
Nurse Manager
Kaiser Permanente Redwood City
Redwood City , California
10.2016 - 04.2020
- Investigated and independently resolved complaints from staff, physicians and patients by leveraging clinical judgment and unit management expertise.
- Supervised, directed and motivated high-quality performance from nursing staff.
- Reviewed department performance and adjusted coverage to compensate for changing conditions.
- Managed 165 nurses and nursing activities in 250 hospital by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards.
- Developed strategy to target nursing and patient satisfaction issues, improve response and patient care quality and suggest actionable improvements to promote hospital-wide quality and safety initiatives .
- Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
- Established and continuously optimized unit schedules and individual work assignments.
- Fostered improvement in staff development, personnel training and standards of patient care.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
- Promoted professional development opportunities to encourage nurses to pursue continuous training.
ASSISTANT NURSE MANAGER
Kaiser Permanente Hayward-Sleepy Hollow, Medical Offices
Hayward, CA
04.2004 - 06.2014
- Managing 16 bed Level III Neonatal Intensive care Unit and 16 bed Pediatric Unit
- Ensuring that quality patient care is provided to every patient every time through collaboration with physician and midwife staff
- Monitoring staffing to stay within budget and continue to provide safe and quality patient care
- Manage and resolve human resource issues with staff and maintain labor relations
- Monitoring closely to ensure that policy and procedures are being followed to mitigate potential risk
- Monitor yearly financial performance, hospital ratings and people pulse scores.
- Performed real-time chart audits for patients ensuring accuracy and completeness of information while capitalizing on opportunities for process improvement.
- Created work schedules for multiple shifts to confirm complete floor coverage.
- Developed departmental goals and objectives to improve satisfactory rating with patients.
- Prepared and monitored budgets and spending to confirm departments operated within funding limits.
- Supervised, directed and motivated high-quality performance from nursing staff.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
- Investigated and independently resolved complaints from staff, physicians and patients by leveraging clinical judgment and unit management expertise.
- Developed strategy to target nursing and patient satisfaction issues, improve response and patient care quality and suggest actionable improvements to promote hospital-wide quality and safety initiatives .
- Promoted professional development opportunities to encourage nurses to pursue continuous training.
- Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
Traveling Registered Nurse
Travel Nurse International
San Francisco, CA
11.1999 - 06.2004
- Performed bedside nursing care in 100 bed neonatal unit and 40 bed pediatric intensive care unit.
- Kaiser system at Oakland, Santa Clara and Hayward campus.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols
- Updated patient charts with data such as medications to keep records current and support accurate treatments
- Worked with interdisciplinary healthcare team to develop, implement and manage care plans, ensuring inclusion of patients' individual needs
Registered Nurse
Wesley Medical Center
Hattiesburg, MS
03.1997 - 11.1999
- Bedside nursing care in level III Neonatal Intensive Care unit filling role of
- Charge Nurse.
Registered Nurse
Medical Center of New Orleans
New Orleans, LA
04.1995 - 03.1997
- Bedside care for newborns in level IV Neonatal unit.
Registered Nurse
Pendleton Memorial Hospital New Orleans
New Orleans, LA
10.1993 - 01.1996
- Staff nurse in Adult Cardiac Intensive care providing bedside care.
Nurse Manager
Kimberly Quality Care
New Orleans, LA
07.1993 - 01.1995
- Managing the nursing care provided to pediatric patients at home.
Registered Nurse
Tulane Medical Center
New Orleans, LA
10.1989 - 09.1992
- Bedside care on acute care pediatric unit
Education
Bachelor of Science - Nursing
The University of Southern Mississippi
Mississippi05.1989
Problem Solving - Business Management
University of California
Hayward, CA05.2016
Skills
- Unit Administration
- Operating Plans Development
- In-Service Programs
- Patient Data Confidentiality
- Financial Reporting Coordination
- Policy and Program Development
- Service Rates Establishment
- Employee Recruitment and Hiring
- Employee Performance Evaluations
- Expenditure Authorization
- Financial Operations Oversight
- Operational Records Maintenance
- Employee Work Scheduling
- Nursing Assignments
Timeline
Nursing Unit Manager Pediatric Specialty
Kaiser Permanente Santa Clara
04.2020 - Current
Nurse Manager
Kaiser Permanente Redwood City
10.2016 - 04.2020
ASSISTANT NURSE MANAGER
Kaiser Permanente Hayward-Sleepy Hollow, Medical Offices
04.2004 - 06.2014
Traveling Registered Nurse
Travel Nurse International
11.1999 - 06.2004
Registered Nurse
Wesley Medical Center
03.1997 - 11.1999
Registered Nurse
Medical Center of New Orleans
04.1995 - 03.1997
Registered Nurse
Pendleton Memorial Hospital New Orleans
10.1993 - 01.1996
Nurse Manager
Kimberly Quality Care
07.1993 - 01.1995
Registered Nurse
Tulane Medical Center
10.1989 - 09.1992
Bachelor of Science - Nursing
The University of Southern Mississippi
Problem Solving - Business Management
University of California
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