Jossie Meise

• Responded to customer requests for products, services, and company information.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Maintained up-to-date knowledge of product and service changes.
• Followed up with customers about resolved issues to maintain high standards of customer service
• Managed approximately 30 incoming calls a day, and 100 outgoing callbacks..

• Helped store management meet standards of service and quality in daily operations.
• Completed store opening and closing procedures and balanced tills.
• Trained new employees and delegated daily tasks and responsibilities.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Completed cash and credit card transactions accurately using POS software.

I took a 1 1/2 month leave and was in Washington, from the end of July- beginning of September, to prepare to move to TX.

• Built relationships with customers to encourage repeat business.
• Responded promptly to requests for assistance, spills and customer inquiries.
• Handled cash with high accuracy and took care to check bills for fraud.
• Used POS system to enter orders, process payments and issue receipts.

• Worked flexible schedule and extra shifts to meet business needs.
• Learned duties for various positions and provided backup at key times.
• Operated cash register to record transactions accurately and efficiently.
• Built relationships with customers to encourage repeat business.

• Described menu items and daily specials to customers.
• Created unique juice blends and recipes.
• Followed all cleanliness and sanitation procedures.
• Processed payments correctly and promptly.
• Filled out daily shift log to record amount of food prepared, used and leftover.