Hi, I’m
Amanda Guttmann
Acworth,GA
Summary
Seeking a Customer Service Representative Role. A position where extensive experience andgreat people skills will add value. As well as, a career highlighting my 17 years in the customerservice field where my positive interaction skills and clerical capabilities will help improvecustomer satisfaction.
Work History
Sober Living AmericaAtlanta, GA
Customer Service Representative
07 2016 - 03 2017
Job overview
- Analyzed data entry systems and prepared recommendations for systemwide improvements that increased sales and made entering data easier
- Assisted customers with inquiries and provided all pertinent information
- Answered inbound sales calls and assisted customers with their questions
- Developed and demonstrated a new training process that was implemented as the permanent training process
- Gave tours to new employees.
The Perfect AnswerWoodstock, GA
Customer Service Representative
06 2015 - 07 2016
Job overview
- Communicated information clearly and accurately
- Committed to the assistance and support of others while maintaining while maintaining a cheerful and helpful attitude
- Built rapport and trust quickly with clients and colleagues
- Took 25% more calls than any of my 25 co-workers
- Trained both new and existing personnel in company customer service protocol.
The Place @ Towne LakeWoodstock, GA
Server
07 2010 - 03 2012
Job overview
- Compiled reports, such as cash receipts, customer bill charges, and sales foraccounting and management purposes, or supervised clerical workers preparingreports
- Managed daily operations
- Highly regarded for consistently achieving superior sales results throughleadership and planning
- Trained all new employees in the company’s procedures and goals
- Promoted to Shift Leader/Assistant Manager
- Increased sales by 20% in 6 months
- SKILLS
- Met or exceeded all performance goals to
- Effective management, technical, date
- And supervisory skills
- Spearheaded and successfully implemented
- Commended for dedicated workongoing recruitment program to hire and ethic and rewarded by steady effectively train allpersonnel
- Promotions and training in all
- Promptly answered telephone calls to aspects of work
- Reflect professional corporateimage
- Typed documents at a rate of
- Competent using software including Word, 80 WPM with 100% accuracy
- PowerPoint, E-Mail, and the Internet
- Work well as a team member or
- Conducted personalized tours for new independently
- Employees as part of the orientation
- Received numerous accoladesprogram
- And letters of appreciation from
- Provided a high level of customer service customers and visitors
- And client relationsbased on outstanding
- Dependable, hardworking, communication andinterpersonal skills
- Reliable, punctual.
Education
Cosmetology | Chattahoochee Technical College, Etowah High School
Diploma
11.2017
University Overview
Dual Diploma
05-2005
University Overview
GPA: 3.9
Skills
- Bill computation
- Banquet coordination
- Item promotion
- Menu memorization
- Menu presentation
- Food and beverage pairings
- Point of sale operation
- Account management
- Stocking and replenishing
- CRM
- Technical Support
- Warehousing functions
- Sales expertise
- Retail materials management
- Multi-line phone talent
- Shipping procedures understanding
- Complaint resolution
- Key holder experience
- Route dispatch
- Key stakeholder relationship building
- Administrative support
- Training development aptitude
- Retail store support
- Money handling abilities
- Technical Support
- Complaint resolution
- Technical Support
- Technical Support
- Technical Support
- Technical Support
- Complaint resolution
- Complaint resolution
- Gathering information
- Verbal and written communication
- Problem-solving skills
- Documentation and reporting
- Customer service optimization
- Logging call information
- Call center operations
- Quality assurance
- Customer support
- Inbound phone calls
- Answering questions
- Calm disposition
- Client communication
- Performance improvement
Timeline
Customer Service Representative
Sober Living America
07 2016 - 03 2017
Customer Service Representative
The Perfect Answer
06 2015 - 07 2016
Server
The Place @ Towne Lake
07 2010 - 03 2012
Cosmetology | Chattahoochee Technical College, Etowah High School
Diploma
Dual Diploma