Vicki Gordon
Akron,Ohio
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Driving Schools Of Ohio
08.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Server
Texas Roadhouse
08.2019 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server
Silver Lake Country Club
05.2023 - 09.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
High School Diploma -
Ellet High School
Akron, OH06.2020
Skills
- Active Listening
- Business Development Understanding
- Customer Relations
- Microsoft Excel
- Microsoft Word
- Quality Control
- Bill Computation
- Dining Customer Service
Timeline
Server
Silver Lake Country Club
05.2023 - 09.2023
Customer Service Representative
Driving Schools Of Ohio
08.2022 - Current
Server
Texas Roadhouse
08.2019 - Current
High School Diploma -
Ellet High School
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