Ebone Dennis
Saint Martinville,LA
Summary
Dynamic customer service professional with a proven track record at Agero Roadside, excelling in conflict resolution and relationship building. Adept at utilizing CRM software to enhance service delivery and improve customer satisfaction. Recognized for training new staff and implementing feedback mechanisms to drive continuous improvement in service quality.
Diligent Customer Relations with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Agero Roadside
Ponca City, OK
04.2024 - Current
- Responded promptly to customer inquiries, providing accurate information and solutions.
- Assisted customers in navigating services, enhancing overall user experience.
- Utilized CRM software to track interactions and streamline service delivery.
- Collaborated with team members to resolve complex issues efficiently.
Customer Service Representative
Dick's Sporting Goods, Inc
Okarche, OK
04.2023 - 04.2024
- Trained new representatives on company protocols and customer service best practices.
- Monitored customer feedback to identify areas for service improvement.
- Managed high-volume calls, ensuring timely resolution of requests and concerns.
- Provided ongoing support to customers post-service, fostering long-term relationships.
D.S.P.
Arc Of Acadiana
New Iberia, LA
04.2021 - 04.2023
- Assisted individuals with daily living activities to promote independence and enhance quality of life.
- Implemented behavior management strategies to support clients in achieving personal goals and reducing incidents.
- Monitored client progress and documented outcomes accurately to inform ongoing care adjustments and improvements.
- Coordinated recreational activities that fostered social skills, community involvement, and relationship building among clients.
- Maintained clean, safe, and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Housekeeper
Atherton Hotel
Stillwater, OK
04.2020 - 04.2021
- Supervised daily cleaning operations, ensuring adherence to hotel standards and guest satisfaction.
- Trained new staff on cleaning protocols and safety procedures to maintain consistency in service quality.
- Implemented efficient cleaning schedules, optimizing time management across multiple guest rooms and common areas.
- Enhanced inventory management for cleaning supplies, reducing waste and ensuring availability of essential items.
Healthcare Customer Service Representative
Hinduja Global Solutions, HGS
Lisle IL
04.2017 - 04.2020
- Provided exceptional customer service by resolving inquiries and issues efficiently.
- Assisted clients with healthcare plan enrollment, ensuring accurate information processing.
- Implemented feedback mechanisms to streamline communication between departments and clients.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
Education
High School Diploma -
Ponca City High School
Ponca City, OK05-2014
No Degree - Computer/Behavioral Sciences
Northern Oklahoma College
Tonkawa, OK04-2014
Skills
- Complaint resolution
- Complaint resolution
- Complaint resolution
- Complaint resolution
- Complaint resolution
- Complaint resolution
- Complaint resolution
- Complaint resolution
Timeline
Customer Service Representative
Agero Roadside
04.2024 - Current
Customer Service Representative
Dick's Sporting Goods, Inc
04.2023 - 04.2024
D.S.P.
Arc Of Acadiana
04.2021 - 04.2023
Housekeeper
Atherton Hotel
04.2020 - 04.2021
Healthcare Customer Service Representative
Hinduja Global Solutions, HGS
04.2017 - 04.2020
High School Diploma -
Ponca City High School
No Degree - Computer/Behavioral Sciences
Northern Oklahoma College
C.P.R. Certification
M.A.T. and C.P.R. Certifications