Antoinette Upchurch
Public Worker
Benson,NC
Summary
Highly Motivated Leader who proactively promotes public health initiatives to collectively improve the community’s quality of life, including offering proven experience with infection prevention training and a specialization in COVID-19 mitigation. Top Performer who demonstrates skill in delivering programs / services to align with an individual’s needs and ensure responsible practices based on industry standards. Engaging Communicator who establishes relationships with community members of various cultural, ethnic, and socioeconomic backgrounds while facilitating equity in public health by achieving an absence of systemic disparities in provided services. Ambitious Self-Starter who builds productive alliances among senior-level decision-makers, and who continually leads peers by example and with ethics and integrity.
Overview
21
21
years of professional experience
Work History
Infection Prevention Training Facilitator
Granville Vance Public Health
01.2021 - Current
- Maximize infection prevention training initiatives as part of Region 7 – Regional Prevention Support (RPS) Team with focus on COVID-19
- Skillfully perform infection control and prevention assessments, provide infection prevention education to staff across multiple sites, and provide integral infection control and preventative guidance
- Coordinate efforts with North Carolina Division of Public Health and North Carolina Statewide Program for Infection Control and Epidemiology (NC SPICE) to address identified infection prevention and control gaps
- Support investigation, control, education, prevention, and care efforts
- Develop and / or revise tools to assess and promote infection prevention compliance
- Demonstrate up-to-date knowledge of COVID-19 symptoms and infection prevention
- Conducted environmental rounds in facilities with concentration of their infection prevention practices
- Conducted evaluations and audits of infection control practices with staff
- Provided community outreach by offering staff infection prevention education, collaboration with organizations to get facilities supplies needed for outbreaks and assisting with audits
- Responsible for building rapport by getting facilities to buy in to Regional Infection Prevention and use complimentary services that will help close gaps in infection.
- Documented class attendance and participation and provided feedback to management
- Administered assessments before, during and after courses
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness
- Identified areas in need of improvement and implemented solutions
- Gathered feedback from team and department leaders to devise new training materials targeted on current needs
- Assessed skill gaps for employees and developed training courses to meet identified needs
- Taught more than 25 classes or workshops per year
- Provided leadership for program workers and attendees, guiding day-to-day activities and facilitating health care environment
- Collected data on program efficacy through data analysis and implemented solutions for improvement
- Facilitated dialogue between participants, family and program workers to provide best possible program and individualized program
- Monitored field trips and special events to maintain safety and increase attendee retention
- Compiled training handbook and related course materials
- Trained and mentored 4 new personnel hired to fulfill various roles
- Facilitated virtual, in-person and blended learning sessions
Senior Pastor (Part-Time)
Increasing Faith Deliverance Ministries
01.2003 - Current
- Compassionately provide spiritual and pastoral leadership to members while serving as Chief Administrator of congregation
- Preach, teach, and provide primary leadership to ministries of Workshop, Administration, Stewardship, and Outreach
- Direct ministry administration and management
- Actively recruit and hire non-ordained staff and call on ordained staff
- Mentor, manage, and evaluate Human Resource Committee and Board Members
- Promote congregational benevolence and community outreach throughout Lee County.
- Increased church membership by 35%
- Established and managed church budget of $[195,000] per year
- Provided crisis response and counseling to church members
- Collaborated with church leadership to plan master calendar of events
- Provided spiritual care through visitation, counseling, and prayer
- Planned and conducted worship services, wrote sermons, and worked with key church leaders to carry out church mission
- Led programs such as worship, study, fellowship, and service opportunities
- Coordinated and spearheaded programs to increase church members' service throughout community
- Oversaw administration and management of all areas of ministry
- Officiated special services such as weddings, funerals, baptisms, and nursing home services
- Raised congregational awareness of needs and contributions of youth to church life and operations
- Worked with stewardship to promote responsible biblical stewardship
- Established and managed church budget of $190,00 per year
- Helped to create welcoming environment for visitors and encouraged congregation to offer support
- Served as mentor to children in church community, offering guidance and support
- Volunteered at church-sponsored outreach events
- Assisted with organization and implementation of Sunday school activities
- Distributed food and supplies to communities through mutual aid
- Supervised associate pastors and staff leading education, youth, pastoral care, and older adult ministry programs
- Authored sermons, speeches and other religious materials
- Interacted with local community, building relationships with civic organizations and other churches
- Provided spiritual and administrative leadership to church and managed daily operations
Family Support Partner
Youth Villages
01.2019 - 01.2021
- Spearheaded forward-thinking assistance to support families with their engagement within team process, including assisting youth and families in identifying strengths, as well as developing family r, resiliency, and self-care skills
- Served families with children through age 18 with emotional, behavioral, mental health, and substance use challenges; contact with social services system or juvenile justice or court system; and who require emergency services or long-term community mental health
- Collaborated with coordinators / facilitators, including Intensive Care Coordinators (ICC) to provide team-based care
- Built trust with parents / caregivers by engaging with them in non-judgmental and supportive relationship, including listening to and validating individuals’ feelings, values, and perspectives
- Continually supported families in understanding their child’s needs and services, and further helped families discern and manage information received related to diagnosis, treatment, and services
- Used face-to-face meetings, email, social media, and telephone calls to work with families and provide guidance, support, and resources
- Promoted and reinforced strength-based strategies by coaching and mentoring families
- Supported voice and choice of youth and family via modeling of presentation of ideas
- Proactively coached parents / caregivers and family members on advocating for themselves
- Served as member of a Youth & Family Team to support youth and families in identifying and engaging with services; attended Youth & Family Team meetings and assisted with meeting prep
- Successfully completed training in Systems of Care, High-Fidelity Wraparound, Team-Based Planning, and Family Support Partner roles and resources available within community.
- Developed rapport to create safe and trusting environment for care
- Promoted community integration by providing extensive physical, emotional and social support
- Reported child abuse in accordance with legal standards of mandatory reporters
- Visited home environments to help clients develop comprehensive life, technical and job skills
- Planned, promoted and managed parent workshops on assisting children in attaining academic success
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs
- Documented data and completed accurate updates to case records
- Assisted families in navigating social services system, including applying for benefits, accessing resources and connecting with other family support services
- Maintained detailed case histories, metrics and reports to meet strict standards
- Facilitated family meetings to ensure communication and collaboration between family members
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents
- Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions
- Completed comprehensive assessments of families to identify needs and develop treatment plans
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs
- Implemented research-based interventions and strategies to support positive behavior and social-emotional development
- Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services
- Developed and implemented strategies to reduce and prevent family conflict
- Developed and implemented programs to support children's mental health and well-being
- Worked with educational team to develop Individual Education Plans (IEPs) for students
- Facilitated groups to address specific needs such as grief and loss, anger management and social skills
Substance Abuse Intern
Sanford Treatment Center
08.2018 - 01.2019
- Leveraged broad scope of industry knowledge toward delivering excellence in counseling for individuals struggling with Methadone addiction, along with providing advisement to individuals with alcohol, tobacco, drugs, and other personal challenges (e.g., gambling, eating disorders)
- Evaluated patients’ progress and amended treatment plans accordingly
- Facilitated beneficial group sessions
- Maintained accurate patient records and reports
- Trained to provide counseling and referrals to community resources and programs
- Continually coached clients on valuable skills to remain sober and cope with stressors
- Optimized treatment success via accurate recordkeeping and data / records management.
- Displayed sensitivity to cultural and linguistic needs of clients and families served
- Skilled at working independently and collaboratively in team environment
- Self-motivated, with strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Worked well in team setting, providing support and guidance
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness and willingness to help wherever needed
- Excellent communication skills, both verbal and written
- Passionate about learning and committed to continual improvement
- Proved successful working within tight deadlines and fast-paced environment
- Strengthened communication skills through regular interactions with others
- Organized and detail-oriented with strong work ethic
- Adaptable and proficient in learning new concepts quickly and efficiently
- Worked flexible hours across night, weekend and holiday shifts
- Paid attention to detail while completing assignments
- Cultivated interpersonal skills by building positive relationships with others
- Worked well in a team setting, providing support and guidance
Teen Parent Counselor Outreach Worker
Coalition for Families in Lee County
01.2003 - 01.2009
- Strategically steered solutions-oriented 1:1 and / or group counseling sessions with pregnant and parenting teenagers while consistently maintaining caseload of 25 participants
- Conducted integral education and empowerment sessions and provided resources with goal to prevent repeat pregnancies
- Provided key care coordination and case management for program participants, including facilitating sessions focused on life issues, parenting concerns, and maternal and child health
- Provided child development information, age-appropriate activities, literacy, developmental testing, and referrals to other agencies as part of parenting components
- Taught aerobics weekly to parents within program
- Supervised tours of local health facilities and community college
- Conducted monthly home visits using Parents as Teachers Curriculum
- Provided popular group breakout sessions during / after school and in summer
- Developed incentive component to promote continued morale within program
- Led research on Infant Mortality Reduction Initiatives for new African-American mothers
- Trained in Parents as Teachers model and supported early child development, including assisting moms in identifying early childhood goals, development milestones, and referrals.
- Developed and maintained relationships with community organizations and agencies
- Facilitated outreach activities to build community awareness
- Facilitated communication between clients and other service providers
- Cultivated and maintained relationships with community members to facilitate outreach activities
Education
Master of Science in Addiction Counseling - Addiction
01.2019
Bachelor of Science in Substance Abuse - Substance Abuse
01.2015
Bachelor of Arts in Biblical Studies - Biblical Studies
01.2005
Associate of Science in Medical Office Management - Medical Office Management
01.1996
Skills
- Activity Planning
- Program Evaluation
- Quality Assurance
- Fundraising
- Written Communication
- Team building
- Organization and Time Management
- Remote Office Availability
- Time Management
- Attention to Detail
- Excellent Communication
- Self-Directed
- Flexible and Adaptable
- PPE use
- Microsoft Word
Timeline
Infection Prevention Training Facilitator - Granville Vance Public Health
01.2021 - Current
Family Support Partner - Youth Villages
01.2019 - 01.2021
Substance Abuse Intern - Sanford Treatment Center
08.2018 - 01.2019
Senior Pastor (Part-Time) - Increasing Faith Deliverance Ministries
01.2003 - Current
Teen Parent Counselor Outreach Worker - Coalition for Families in Lee County
01.2003 - 01.2009
Grand Canyon University - Master of Science in Addiction Counseling, Addiction
Grand Canyon University - Bachelor of Science in Substance Abuse, Substance Abuse
Bethel Bible College - Bachelor of Arts in Biblical Studies, Biblical Studies
Strafford College - Associate of Science in Medical Office Management, Medical Office Management