Marlo Craig
Benson,NC
Summary
Results-driven Engineer with extensive experience at Verizon, specializing in outage resolution and root cause analysis across multiple technologies. Expertise in Call Center creation and maintenance on AVAYA and CISCO platforms. Proficient in Project Management, Application ownership, AYS/Service Now Knowledge Article Creation, Incident Management, and Change Control. Committed to developing procedures and training for Point of Contacts.
Overview
36
36
years of professional experience
Work History
Engineer IV Network-OPS
Verizon
06.1997 - 12.2025
- Achieved project efficiency improvements by optimizing workflow planning processes.
- Strengthened stakeholder relationships through effective communication and collaboration efforts.
- Mentored junior engineers, enhancing skills and promoting knowledge sharing culture.
- Facilitated training sessions to boost team technical capabilities and expertise.
- Evaluated vendor proposals, selecting optimal equipment solutions based on requirements.
- Presented technical findings to stakeholders, clarifying project status and objectives.
Telephone Switching Journeyman
United States Air Force, USAF
03.1990 - 06.1997
- DMS100/200 and MSL100 Subject Matter expert.
- Lead Lead on Total Quality Management
- Enhanced team collaboration by providing support and guidance to colleagues.
- Adapted quickly to new technologies, improving efficiency in operations.
- Achieved high productivity levels by managing time effectively under tight deadlines.
- Strengthened communication skills through regular interactions in fast-paced environments.
- Demonstrated strong work ethic by completing assignments with attention to detail.
Education
No Degree - Electrical, Electronics And Communications Engineering
Community College of The Air Force
Montgomery, ALHigh School Diploma -
Menchville
Newport News, VA06-1989
Skills
- Critical thinking
- Project management
- Project planning
- System troubleshooting
- Root-cause analysis
- Time management
- Engineering documentation
- Process improvement
- Technical writing
- Failure analysis
- Team collaboration
- Teamwork and collaboration
- Problem-solving
- Computer skills
- Team building
- Attention to detail
- Troubleshooting
- Excellent communication
- Multitasking
- Problem resolution
Accomplishments
2007 - Verizon Telecom Leadership Award
1996 - Achievement Medal for Meritorious Service
1996 - Airman Leadership Award
1990- Completed 840 Hours of Training for Apprentice Telephone Switching(Nortel DMS100 and Nortel MSL100)
Timeline
Engineer IV Network-OPS
Verizon
06.1997 - 12.2025
Telephone Switching Journeyman
United States Air Force, USAF
03.1990 - 06.1997
No Degree - Electrical, Electronics And Communications Engineering
Community College of The Air Force
High School Diploma -
Menchville