Summary
Overview
Work History
Education
Skills
Timeline
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EBONIE BURT

EBONIE BURT

Park Forest,IL

Summary

Dedicated, resourceful, and decisive individual with a proactive and goal-oriented mindset. Proficient in Microsoft Office. Excellent customer service skills. Strong multitasking abilities with outstanding verbal and written communication skills. Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

12
12
years of professional experience

Work History

Client Ops Specialist IV (Contractor)

JP Morgan Chase
Chicago, IL
03.2022 - Current
  • Reviewed client documents to ensure compliance with the firm's requirements
  • Coordinated payment distributions for beneficiaries of deceased clients
  • Collaborated with personal representatives, legal entities, and beneficiaries.

Lead Paralegal

Nash Disability Law
Chicago, IL
08.2017 - 02.2022
  • Managed high-volume workload for 400+ clients within a deadline-driven environment
  • Prepared and handled Social Security Administration documents and appeals
  • Coordinated client case status with relevant authorities.

Phone Agent

Insureon
Chicago, IL
06.2015 - 08.2017
  • Handled inbound and outbound calls, providing assistance and answering insurance-related questions
  • Assisted agents in various tasks, including client appointments and application completion.

Legal Secretary

Binder & Binder
Chicago, IL
10.2011 - 01.2015
  • Managed file and package shipments, as well as file preparation for hearings
  • Provided receptionist duties, including call management and client assistance.

Education

Diploma -

Pyramid Career Institute
Chicago, IL

Skills

  • Experience in Leadership
  • Case Management
  • Planning and Coordination
  • Staff Supervision
  • Customer Relationship Management
  • HR Knowledge
  • Microsoft Office
  • Computer Skills
  • Conflict Resolution
  • Organizational Skills
  • Good Work Ethic
  • Reliable & Trustworthy
  • Friendly, Positive Attitude
  • Data Management
  • People Skills
  • Customer Service
  • Basic Math
  • Team Building
  • Team Management
  • Critical Thinking
  • Problem Resolution
  • Training & Development
  • Relationship Building

Timeline

Client Ops Specialist IV (Contractor)

JP Morgan Chase
03.2022 - Current

Lead Paralegal

Nash Disability Law
08.2017 - 02.2022

Phone Agent

Insureon
06.2015 - 08.2017

Legal Secretary

Binder & Binder
10.2011 - 01.2015

Diploma -

Pyramid Career Institute

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EBONIE BURT