Antoinette Uribe
Miami,FL
Summary
Healthcare professional equipped for administrative roles in medical environments, offering extensive experience in patient interaction and record management. Recognized for reliability in team dynamics and adaptability to fast-paced healthcare settings. Skilled in managing patient information, scheduling appointments, and facilitating effective communication among medical personnel.
Overview
9
9
years of professional experience
Work History
Unit Clerk
Baptist Health South Florida South Florida
11.2023 - 03.2024
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Answered multi-line telephone system, provided information, and directed calls.
- Prepared admissions charts and scanned records.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Arranged discharges and patient transportations.
- Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.
Dispatcher
Endicott Communications
08.2017 - 09.2023
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Managed high-stress situations calmly and effectively, maintaining clear communication channels during emergencies.
- Contributed to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.
- Reduced errors in dispatch records by conducting regular audits and implementing corrective actions when necessary.
Customer Service Representative
Endicott Communications
08.2015 - 09.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
No Degree - Medical Assistant
Robert Morgan Technical College
Miami, FLHigh School Diploma -
Archbishop Coleman Carroll
Miami, FL05-2024
Skills
- HIPAA compliance
- Chart preparation
- Documentation expertise
- Data updating
- Multi-line phone system
- Customer service
- Active listening
- Call center experience
- Computer proficiency
- Microsoft Excel
- Administrative support
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Unit Clerk
Baptist Health South Florida South Florida
11.2023 - 03.2024
Dispatcher
Endicott Communications
08.2017 - 09.2023
Customer Service Representative
Endicott Communications
08.2015 - 09.2023
No Degree - Medical Assistant
Robert Morgan Technical College
High School Diploma -
Archbishop Coleman Carroll
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