Antoinette Webster
Lafayette,LA
Summary
Customer Service Specialist with a proven track record of maintaining high satisfaction rates and reducing resolution times. Skilled in utilizing empathetic communication to foster long-term customer loyalty and effectively resolve complex issues. Combines a commitment to exceptional service with efficient administrative support and a consistently welcoming demeanor to deliver an outstanding customer experience.
Overview
29
29
years of professional experience
Work History
Special Education Para-Educator
Lafayette Parish School Systems
Lafayette, LA
08.2016 - Current
- Maintained accurate student records and confidential documentation in compliance with federal and state regulations
- Conducted detailed data entry and progress reporting using district software systems
- Communicated complex information clearly to families and multidisciplinary teams
- Scheduled and coordinated meetings, ensuring timely documentation and follow-up
- Managed high-volume caseload while meeting strict deadlines
- Demonstrated professionalism, empathy, and problem-solving skills when addressing parent concerns.
Customer Service Supervisor
Home Depot
01.2007 - 01.2016
- Provided front-line customer service, greeting clients, and responding to inquiries professionally.
- Verified personal information and documentation for accuracy and completeness.
- Processed forms, maintained filing systems, and entered data into computer systems.
- Handled sensitive information with confidentiality and discretion.
Cash Office Clerk
Lowes
Lafayette, LA
06.1997 - 06.2007
- Processed cash transactions accurately and efficiently at end of day closing procedures.
- Managed and reconciled cash drawers, ensuring all discrepancies were addressed promptly.
- Maintained detailed records of financial transactions, supporting audit and compliance measures.
- Trained new staff on cash handling protocols and operational procedures to enhance efficiency.
Education
Bachelor’s Degree - Liberal Studies
Reach University
12-2025
Associate’s Degree - undefined
South Louisiana Community College (SLCC)
05-2022
Skills
- Microsoft Office Suite (Word)
- Student Information Systems
- Data Management Software
- Typing & 10-Key Entry
- Classroom support
- Emotional support
- Data collection
- Motor skills development
Timeline
Special Education Para-Educator
Lafayette Parish School Systems
08.2016 - Current
Customer Service Supervisor
Home Depot
01.2007 - 01.2016
Cash Office Clerk
Lowes
06.1997 - 06.2007
Associate’s Degree - undefined
South Louisiana Community College (SLCC)
Bachelor’s Degree - Liberal Studies
Reach University
Core Competencies
- Patient Registration & Intake
- Data Entry and Documentation Accuracy
- HIPAA Compliance
- Customer Service and Conflict Resolution
- Appointment Scheduling
- Multitasking in High-Volume Environments
- Pre-Registration and Insurance Verification: Rapidly validating coverage and patient demographics.
- Scheduling Management: Automating appointment bookings and confirmations.
- Patient Communication: Drafting clear instructions and responding to common questions.
- Clinical Documentation Support: Efficiently summarizing patient information for registration records.
Staff Member of the Year Award
The qualifications to become staff member of the year is consistent high-quality work, innovation, professionalism, and fostering positive relationships. Consistently exceeding job requirements, achieving key performance indicators, and delivering high-quality, innovative work.