Steven Lawton
Rochester,WA
Summary
Adaptable professional with experience in education, claims, and team leadership. Skilled in coaching others, resolving issues, and supporting learning through one-on-one and small-group instruction. Ready to bring strong communication and organization to a student-focused role.
Overview
26
26
years of professional experience
Work History
Special Education Para-educator
Grand Mound Elementary School
Rochester, Washington
08.2025 - Current
- Provide one-on-one instruction to students with disabilities, helping them learn basic literacy and numeracy skills.
- Reinforced teacher lessons through targeted one-on-one guidance and small-group support, improving student comprehension.
- Supported special education students in classroom instruction and daily routines, fostering an inclusive learning environment.
- Assisted students with behavior redirection and promoted positive classroom expectations, enhancing student engagement.
Fire Claim Specialist - Proximity
State Farm Insurance
DuPont, Washington
07.2024 - 12.2024
- Investigated fire damage by gathering statements, photos, and inspection reports.
- Evaluated repair estimates and property loss details for claim handling.
- Communicated with policyholders about claim status, next steps, and required documents.
- Reviewed State Farm fire claim files for coverage and policy details.
Leadership Development Team Manager
State Farm Insurance
Dupont, WA
11.2023 - 07.2024
- Coached staff on claims handling, policy support, and service standards.
- Managed daily team workflows for State Farm Insurance customer service operations.
- Monitored quality checks for accuracy, compliance, and customer communication.
- Cultivated positive work environment through clear expectations and accessible resources.
- Evaluated employee performance, implementing recognition or corrective measures based on outcomes.
- Established performance goals and deadlines aligned with company objectives and vision.
Total Loss Claim Specalist
State Farm Insurance
DuPont, Washington
02.2017 - 11.2023
- Resolved claim issues and negotiated settlements within State Farm guidelines.
- Evaluated liability information and supported claim determination decisions.
- Reviewed repair estimates and coordinated with adjusters on damage assessments.
- Documented claim notes, correspondence, and file updates in State Farm systems.
- Maintained knowledge of policies and procedures and insurance coverage benefit levels, eligibility systems and verification processes.
- Provided customer service by responding promptly to inquiries from claimants regarding their benefits or coverage.
- Performed quality assurance reviews on new hires' work product.
Underwriting Service Assistant
State Farm Insurance
DuPont, Washington
02.2001 - 02.2017
- Evaluated underwriting applications for State Farm Insurance to establish policy eligibility.
- Verified client documents for accuracy before underwriting review.
- Reviewed and processed applications, documentation, and other pertinent information to ensure accuracy.
- Supported Underwriters by gathering and analyzing data to assess applicant compliance with insurance policy criteria.
- Analyzed insurance applications for risk assessment, eligibility verification, and coverage term evaluation.
- Determined the level of acceptable risk by reviewing applications for coverage and loss control reports.
- Sorted and delivered incoming mail, letters, and packages to appropriate departments.
Education
Bachelor of Science - Business Management
Southern New Hampshire University
Hooksett, NH12-2023
Skills
- Individualized instruction
- Small group support
- Classroom support
- Student supervision
- Life skills development
- Teacher assistance
Timeline
Special Education Para-educator
Grand Mound Elementary School
08.2025 - Current
Fire Claim Specialist - Proximity
State Farm Insurance
07.2024 - 12.2024
Leadership Development Team Manager
State Farm Insurance
11.2023 - 07.2024
Total Loss Claim Specalist
State Farm Insurance
02.2017 - 11.2023
Underwriting Service Assistant
State Farm Insurance
02.2001 - 02.2017
Bachelor of Science - Business Management
Southern New Hampshire University