Antoinette Wheeler
5603 N London Pl, Kansas City,MO
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
The Cigna Group
Phoenix, AZ
06.2023 - 03.2024
- Work remotely fulltime
- Answer inbound calls from Arizona Medicare members and customers regarding their insurance benefits.
- Resolve customer complaints through independent problem-solving skills and one call resolution.
- File grievances for members, assist with getting rides to appointments.
- Assist with claims for dental, medical and pharmacy.
Activation & Repair Rep 1
Spectrum Mobile
Kansas City, MO
01.2023 - 06.2023
- Phone/chat support assistant for activation and repair on mobile devices, tablets and smart watches.
- Troubleshoot programs and system malfunctions to restore normal functioning.
- Ported numbers in from other service providers.
- Worked remotely on hybrid schedule.
Sr. Quality Specialist
CVS Aetna
Franklin, TN
11.2021 - 10.2022
- Worked remotely fulltime. Researched and resolved employee payroll questions and issues via email, phone and chat.
- Processed policy payments for agents who sell Medicare supplement products.
- Recorded debit, credit and account transactions in Excel spreadsheets and databases. By using INSPRO and SQL program to obtain the data.
- Remediated payments that paid out incorrectly.
- Processed 1099 inquiries through One Source program.
- Voided checks and issued stop payment orders to correct payroll discrepancies.
Eligibility Specialist
Family Support Division
Kansas City, MO
08.2017 - 10.2021
- Worked remotely on hybrid schedule. Answered all Incoming calls quickly and efficiently. Evaluated clients needs and appropriate team to transfer customer to.
- Processed applications for food stamps, cash assistance, childcare and MO-HealthNet.
- Contacted client references and employers to determine current employment status.
- Conducted interviews with applicants, explaining benefit process and what programs are available.
Education
Associates of Arts Degree - Business Management
Metropolitan Community College
2601 NE Barry Rd, Kansas City, MO 6415605.2011
Skills
- Outlook, Inspro, SQL, Avaya, Qcare,
- Microsoft PowerPoint, Word, Excel
- Typing Speed 40 wpm
- Problem Solving/Leadership
- Client Relationship Building
- Documentation and Reporting
- Data entry proficient
- De-escalation Techniques
- Verbal and Written Communication
Timeline
Customer Service Representative
The Cigna Group
06.2023 - 03.2024
Activation & Repair Rep 1
Spectrum Mobile
01.2023 - 06.2023
Sr. Quality Specialist
CVS Aetna
11.2021 - 10.2022
Eligibility Specialist
Family Support Division
08.2017 - 10.2021
Associates of Arts Degree - Business Management
Metropolitan Community College